Tammy Lyles
Columbia,SC
Summary
Versatile professional with extensive experience in Management, Sales, real estate and other varies fields. Demonstrated history of customer service excellence, business acumen and strategic planning. Applies collaborative approach to leadership, fostering team-oriented environment and driving substantial group sales results.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
35
35
years of professional experience
Work History
Real Estate Broker Owner
SM Realty & Associates
11.2015 - Current
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Corporate District/Sales Manager
Marketsource
03.2010 - 06.2015
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Recognized potential talent within the team members early on; mentored them into higher positions in the organization over time.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed strong partnerships with key clients, ensuring long-term business relationships and repeat sales.
Corporate Sales Trainer/Store Manager
AT&T
01.2001 - 01.2010
- Developed custom corporate sales training programs for specific industries and markets, resulting in improved sales outcomes.
- Increased sales performance by implementing modern training techniques and interactive workshops.
- Facilitated role-playing exercises and simulations to provide hands-on experience in real-world sales scenarios, improving success rates.
- Streamlined onboarding process for new employees, reducing the time from hire to productivity significantly.
- Mentored new hires with personalized coaching sessions, enhancing their skills and boosting overall team performance.
- Maintained a strong understanding of industry trends and market changes, adapting training materials accordingly to keep content relevant.
- Delivered engaging presentations on advanced sales strategies and tactics, increasing overall team knowledge and expertise.
- Continuously improved training materials by gathering feedback from employees and incorporating suggestions for a more engaging learning experience.
ER Registration Clerk/Physician Support Analyst
Palmetto Richland Memorial Hospital
01.1991 - 01.1999
- Promoted patient safety by verifying demographic information, allergies, and medication history during initial registration process.
- Maintained confidentiality of sensitive patient information, adhering to HIPAA regulations and hospital policies.
- Supported effective care coordination by updating electronic health records with essential documentation.
- Managed multiple responsibilities simultaneously while maintaining keen attention to detail in a fast-paced emergency room setting.
- Improved patient care by effectively communicating with medical professionals regarding patient information.
- Assisted in the training of new ER Registration Clerks by sharing best practices, offering guidance on hospital procedures, and serving as a role model for exceptional customer service.
- Expedited admission process for critical cases by promptly obtaining necessary authorizations from insurance providers.
- Enhanced patient satisfaction by efficiently managing patient registration and check-in processes.
Police Administrative Aide
NYC Police Department
06.1989 - 01.1991
- Entered information from crime reports into police department's database using police software.
- Scheduled appointments and maintained calendar for police chief, Lieutenants and Sergeants.
- Maintained confidentiality of sensitive documents, securely disposing of obsolete records according to established protocols.
- Managed evidence storage and tracking procedures to maintain chain of custody and ensure proper handling of sensitive materials.
- Handled walk-in complaints professionally and empathetically; recording details accurately before forwarding to relevant departments.
- Observed strict confidentiality guidelines to properly secure information and data.
- Answered phone and provided assistance to callers under supervision of watch officer.
- Performed daily typing and filing for major crimes unit.
Education
BBA - Business Administration And Management
Kaplan University
Davenport, IA06.2008
Skills
- Lead Generation
- Negotiation
- Market Research
- Contract Negotiation
- Residential Real Estate
- Contract Management
- Home sale negotiation
- Real Estate Law
- Staff Management
- Licensed Real Estate Broker
Timeline
Real Estate Broker Owner
SM Realty & Associates
11.2015 - Current
Corporate District/Sales Manager
Marketsource
03.2010 - 06.2015
Corporate Sales Trainer/Store Manager
AT&T
01.2001 - 01.2010
ER Registration Clerk/Physician Support Analyst
Palmetto Richland Memorial Hospital
01.1991 - 01.1999
Police Administrative Aide
NYC Police Department
06.1989 - 01.1991
BBA - Business Administration And Management
Kaplan University
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