Tammy Lynell Franco

Seasoned General Manager with a proven track record, adept in budgeting and cost control, and enhancing service quality. Spearheaded team-building initiatives, boosting collaboration and operational efficiency. Excelled in profit and loss accountability, leading to significant business development. Skilled in mentoring staff, demonstrating exceptional leadership and team-player qualities.

• General Manager, Buffalo Wild Wings, Independence / Lee's Summit, MO, 11/01/20, Present, Effectively lead a team of 4 managers and 60 team members., Actively engaged in marketing activities resulting in increased sales., Front and Back of House Operations., Increase profits by developing, initiating, scheduling and managing the staff., Handle daily and weekly inventory, invoices, and vendor relations to ensure timely and cost effective purchasing of food, beverage, liquor, beer and small wares., Recruiting, training and motivating staff., Keeping up to date with licensing legislation and taking legal responsibility for the premises., Enforcing health and safety rules., Managing customer relations., Dealing with staffing issues.
• Assistant Manager / Kitchen Manager, On the Border, Barry Rd., Kansas City, MO, 12/01/12, 05/01/20, Ensured consistency and high quality of all food products., Responsible for all kitchen staff, including hiring, training, and scheduling., Responsible for organization and cleanliness of all areas and aspects of the kitchen., Responsible for receiving all food storage areas; this included proper rotation of all ingredients to prevent food waste., Responsible for controlling weekly, quarterly, and annual inventory.
• Assistant Manager / Hospitality Manager, On The Border, Barry Rd., Kansas City, MO, 01/01/09, 12/01/12, Increase profits by developing, initiating, scheduling and managing the staff., Handle weekly inventory, invoices, and vendor relations to ensure timely and cost-effective purchasing of food, beverage, liquor, beer and small wares., Recruiting, training and motivating staff., Keeping up to date with licensing legislation and taking legal responsibility for the premises., Enforcing health and safety rules., Planned and effectively executed 'Cinco de Mayo' parties generating $40k in revenue., Manage a catering and local marketing team that helped increase daily sales., Managing customer relations., Dealing with staffing issues.
• Back of House Manager / Kitchen Manager, On the Border, Barry Rd., Kansas City, MO, 06/01/08, 01/01/09, Ensured consistency and high quality of all food products., Responsible for all kitchen staff, including hiring, training, and scheduling., Responsible for organization and cleanliness of all areas and aspects of kitchen., Responsible for receiving of all food storage areas; this included proper rotation of all ingredients to prevent food waste., Responsible for controlling weekly, quarterly, and annual inventory.
• Front of House Manager / Back of House Manager, On the Border, Lawrence, KS, 06/01/04, 06/01/08
• Server, On the Border, Barry Rd., Kansas City, MO, 02/01/03, 06/01/04, Increased sales by creating a positive and pleasant atmosphere for guest., Supported co-workers and management staff by creating an environment of teamwork., Maintained a high level of accuracy and attention to detail to increase profitability within the restaurant.