Tammy Macomber

Store Operations Manager

CVS Pharmacy

06.1995 - Current

Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.
Increased sales by upselling with special displays and promotions.
Addressed customer concerns promptly, fostering a culture of exceptional service that generated repeat business.
Conducted regular staff performance evaluations, providing constructive feedback for continuous improvement.
Led process improvement initiatives that resulted in streamlined operations workflow across departments.
Assisted in budget development and financial tracking, ensuring adherence to established fiscal guidelines and targets.
Optimized scheduling practices to ensure adequate staffing during peak hours while controlling labor costs.
Maintained strict compliance with company policies and procedures as well as local regulations, avoiding potential fines or penalties.
Improved store efficiency by streamlining operational processes and implementing time-saving strategies.
Oversaw store layout and visual merchandising to create an inviting shopping environment that drove customer engagement.
Created a positive work environment through effective communication and team-building activities, resulting in high employee retention rates.
Actively sought feedback from employees and customers to identify areas for improvement, implementing changes as needed.
Managed inventory levels for optimal product availability, minimizing stockouts and overstock situations.
Managed store safety protocols and emergency response procedures, ensuring a secure environment for both staff and customers.
Facilitated regular staff meetings to discuss store goals, share updates on progress towards those objectives, and address any challenges or concerns collectively as a team.
Increased sales with effective staff training and development programs, ensuring excellent customer service.
Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
Assisted with hiring, training, and mentoring new staff members.
Completed point-of-sale opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Approved regular payroll submissions for employees.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Supervised guests at front counter, answering questions regarding products.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Developed and implemented successful staff incentive programs to motivate employees.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Rotated merchandise and displays to feature new products and promotions.

Summary

Overview

Work History

Store Operations Manager

Education

Associate of Arts - Business Administration

Skills

Timeline

Store Operations Manager

Associate of Arts - Business Administration

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