Tammy Mai
Easley,SC
Summary
Self-motivated Sales Representative dedicated to promoting dynamic client management, issue resolution and positive relationship-building skills with people at all levels of responsibility. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue, leveraging product expertise for merchandising and sale success, and bringing in new clients and customers.
Overview
6
6
years of professional experience
Work History
Sales and Marketing Director
Keowee Square
02.2024 - Current
- Increased sales revenues by developing and implementing strategic marketing plans.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Boosted resident and family satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Generating new leads through prospecting and networking events to help bring seniors into community.
- Record sales within 30 days of accepting the position across 60 communities.
Care Navigator
Providence Care
04.2022 - 02.2024
- Streamlined healthcare services by effectively collaborating with interdisciplinary teams.
- Reduced hospital readmissions for patients through proactive follow-up and continuous communication.
- Improved patient satisfaction by providing personalized home health care solutions and addressing individual concerns.
- Developed marketing strategies for promoting home health and hospice services to healthcare professionals, senior communities, rehabilitation facilities, and local communities.
- #1 home health rep in the company for both offices in Simpsonville and Rock Hill
- Generated relationships and leads within 7 counties
Account Manager
Redwood Consultants Inc
12.2020 - 04.2022
- Top 5 national AT&T sales representative across 400 offices in sales, new customer acquisitions, and compensation for the year
- 2 sales representative for the month of September 2021 - February 2022
- 45-40 on-site presentations daily B2B and B2C to decision makers
- Promoted from entry level to account manager position in recognition of strong work ethic and exceptional customer service in 8 days
- Incorporated new locations into region to drive annual revenues and increase profits through referrals and networking
- Improved productivity by overseeing and supporting account management team
- Managed travel arrangements and schedule for team members
- Generated more than 100 cold and warm leads per week and pursued appointment opportunities to convert prospects into new customers and maximize revenue
- Managed existing portfolio and potential leads using CRM system
- Interviewed, recruited and trained new quality sales team members weekly
- Managed over 200 high-profile accounts while supervising team of 6 sales representatives
- Received National Sales Award from AT&T after maintaining record sales achievement for growth and exceeding annual sales goals.
Healthcare Intern
Palmetto Project
08.2020 - 12.2020
- Identified strategies to provide families with connections to social service agencies and support services with team members
- Created social media content for clients and partnering organizations in the promotion of health and community engagement.
Volunteer
Medical University of South Carolina
01.2019 - 12.2020
- Get Well Network - Facilitated daily interaction between patients and hospital staff, coordinating special events for patients and families and providing educational materials and emotional guidance
- Communicated and educated patients about different hospital programs to ensure quality of care
- Dream Clinic - Communicated and assisted with potential candidates for neurological clinical trials
- Conducted qualitative and quantitative analysis on data assigned
- Asthma Research - Coordinated with Charleston school districts to promote awareness of asthma development, symptoms, and prevention
- Supported data processing operations and provided survey research assistance
- Volunteered over 40 hours per month with organization to handle diverse needs and patient care.
Receptionist/Promoter
Diamond Nails and Spa
08.2018 - 12.2020
- Created positive product impressions by engaging with potential customers to increase sales and service opportunities
- Maintained knowledge of company products and services to promptly resolve complaints and concerns
- Built strong base of loyal customers through friendly interactions and professional engagement.
Education
Bachelor of Science - Public Health
College of Charleston
Charleston, SCSkills
- Sales development
- Persuasive communication expertise
- CRM (Salesforce)
- Account management
- Customer service
- Project management
- B2B and B2C sales
- Leadership
- Prospecting skills
- Contract negotiation and closing tactics
- Customer retention abilities
- On-site product demonstrations
- Time management
Activities
- Captain of soccer team
- Member of volleyball club
- Member of the National Association of Pharmaceutical Sales Representative
Timeline
Sales and Marketing Director
Keowee Square
02.2024 - Current
Care Navigator
Providence Care
04.2022 - 02.2024
Account Manager
Redwood Consultants Inc
12.2020 - 04.2022
Healthcare Intern
Palmetto Project
08.2020 - 12.2020
Volunteer
Medical University of South Carolina
01.2019 - 12.2020
Receptionist/Promoter
Diamond Nails and Spa
08.2018 - 12.2020
Bachelor of Science - Public Health
College of Charleston
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