Summary
Work History
Education
Skills
Timeline
Generic

Tammy Major

Columbus,GA

Summary

Dynamic Customer Service Representative with a proven track record at Arise Virtual Solutions Inc., excelling in problem resolution and relationship building. Expert in de-escalation techniques, I foster customer loyalty through empathetic communication, while coaching new hires to enhance team performance. Adept at data entry and maintaining high service levels, ensuring customer satisfaction.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Work History

Customer Service Representative

Arise Virtual Solutions Inc.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Associate Of Business Administration - Business Administration

Daytona State College
Daytona Beach, FL
05.2011

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Call center experience
  • Payment processing
  • Professional telephone demeanor
  • Scheduling
  • Microsoft outlook
  • Follow-up skills
  • Documentation
  • Administrative support
  • Microsoft PowerPoint
  • De-escalation techniques
  • Clerical support
  • Live chat support
  • Office equipment proficiency
  • Proofreading

Timeline

Customer Service Representative

Arise Virtual Solutions Inc.

Associate Of Business Administration - Business Administration

Daytona State College
Tammy Major