Tammy Mancuso-Jackson
Springfield Gardens,NY
Summary
Safety-oriented professional with 20 years of experience in public transportation and construction. Expertise in passenger service, train operations, and work-zone safety, ensuring secure conditions in active environments. Proven ability to thrive in fast-paced settings while upholding communication and attention to detail. Track certified with significant involvement in transit operations.
Overview
20
20
years of professional experience
Work History
Construction Flagger
Mta New York City Transit
New York, New York
06.2015 - Current
- Directed vehicle and pedestrian traffic safely through active construction work zones.
- Monitored job-site conditions to protect workers, pedestrians, motorists, and equipment.
- Communicated clearly with construction crews, supervisors, drivers, and other flaggers to coordinate safe movement through work areas.
- Set up and monitored designated work zones while following established safety procedures and regulations.
- Identified hazards and responded swiftly to changing traffic and construction conditions.
- Maintained alert presence throughout assigned shifts to ensure safety.
Conductor
Mta New York City Transit
New York, New York
02.2010 - 06.2015
- Performed conductor duties while maintaining the safe and efficient movement of passengers.
- Followed NYCT operating rules, safety procedures, and emergency protocols.
- Communicated with train crews and supervisors to maintain service quality and address safety conditions.
- Operated train doors, ensuring safe and efficient passenger boarding and exiting.
- Made station and service announcements and provided passengers with clear travel information.
- Assisted customers with directions and service inquiries, enhancing overall travel experience.
- Maintained professionalism while working in a fast-paced public transportation environment.
Station Agent
Mta New York City Transit
New York, New York
05.2006 - 02.2010
- Provided customer service and travel assistance to passengers throughout the transit system.
- Assisted customers with fare, MetroCard, route, and service-related questions to enhance their travel experience.
- Communicated service information, delays, and directions to keep the traveling public informed and safe.
- Monitored station conditions and reported safety, security, and operational concerns.
- Responded professionally to customer concerns and emergency situations, ensuring passenger safety and satisfaction.
- Followed NYCT policies, procedures, and safety requirements.
Education
High School Diploma -
James Madison High School
Brooklyn,NY07-1979
Skills
- Work-zone flagging
- Traffic control
- Safety regulations
- Job-site safety
- Hazard Awareness
- Emergency Procedures
- Radio & Verbal Communication
- Transit operations
- Passenger & Customer Service
- Team Collaboration
- Dependability & Professionalism
- Track Certification
Timeline
Construction Flagger
Mta New York City Transit
06.2015 - Current
Conductor
Mta New York City Transit
02.2010 - 06.2015
Station Agent
Mta New York City Transit
05.2006 - 02.2010
High School Diploma -
James Madison High School