Tammy Manley
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
38
38
years of professional experience
Work History
Front Desk Receptionist
Hunt Regional Medical Partners
02.2017 - Current
- Greet guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintain organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Schedule, coordinate and confirm appointments and meetings.
- Collect payments, process transactions and process insurance eligibility and benefits.
- Manage high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhance guest experience by maintaining welcoming and organized reception area.
Medical Assistant
Les T Sandknop Family Practice
01.1987 - 02.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Coordinated with pharmacies for patient prescriptions
Education
Medical Assistant Certification - Medical Assistant
Video Technical Institute Academy
Irving, TX10.1987
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Appointment Scheduling
Timeline
Front Desk Receptionist
Hunt Regional Medical Partners
02.2017 - Current
Medical Assistant
Les T Sandknop Family Practice
01.1987 - 02.2017
Medical Assistant Certification - Medical Assistant
Video Technical Institute Academy
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