Tammy Margherone
Hot Springs,AR
Summary
Operations-focused transportation professional with 14 years of freight terminal and dispatch experience, and a strong customer-service orientation. Proven ability to manage drivers and dock staff, optimize routes and schedules, ensure regulatory compliance (TSA), and resolve customer issue to improve on-time delivery and satisfaction; skilled at training teams and maintain strong carrier and client relationships.
Overview
32
32
years of professional experience
Work History
New Horizons - ALE - Credit Recovery Facilitator
Lake Hamilton School District
01.2015 - Current
- Creates a supportive learning environment and opportunity for success with students who often have not experienced positive interactions in the school setting
- Assists students in multiple subject areas
- Administers curriculum and test for online classes
- Teaches time management strategies
- Helps students find resources such as grant and scholarship information, housing assistance and job application/placement in order to prepare them for their future academic or professional careers.
- Dr Heath Miller, Director of Alternative Education - 501-767-2719
Night Operations/Terminal Manager
Porreca Freight Forwarding/Freight Force – ORD
01.2000 - 01.2014
- Directed daily operations to ensure efficient freight movement and timely deliveries.
- Managed drivers, office personnel and dock workers
- Scheduled drivers and creating delivery routes
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Negotiated rates and tariffs
- Provided training for new staff regarding policies and system navigation.
- Administered TSA tests and maintained compliance
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate tracking, tracing and POD information.
- Collections
- Patricia Porreca, Owner - 847-456-9825
Special Education/Behavior Disorder Paraprofessional
School District U-46
01.1994 - 01.2014
- Created and maintaining a positive, classroom environment
- Assisted classroom teacher in lesson preparations
- Modified curriculum as appropriate to adhere to students’ IEPs.
- Small Group instruction
- Sheri Fato, Special Education Supervisor
Education
College Prep -
Luther High School North
Chicago, IllinoisAssociates in Business Science - undefined
Robert Morris University
Chicago, IllinoisSkills
- Strategic planning
- Facilitation techniques
- Staff management
- Community outreach
- Collaboration with diverse personalities
Timeline
New Horizons - ALE - Credit Recovery Facilitator
Lake Hamilton School District
01.2015 - Current
Night Operations/Terminal Manager
Porreca Freight Forwarding/Freight Force – ORD
01.2000 - 01.2014
Special Education/Behavior Disorder Paraprofessional
School District U-46
01.1994 - 01.2014
Associates in Business Science - undefined
Robert Morris University
College Prep -
Luther High School North