Tammy Marie Gregg
Reno
Summary
Dynamic and results-driven Administrator with extensive expertise in administrative functions, human resources, and office management. Proven track record of streamlining operations to enhance productivity and efficiency while fostering effective communication within teams. Recognized for strong leadership abilities, analytical problem-solving skills, and a proactive approach to optimizing processes that align with organizational goals. Committed to supporting upper management through meticulous scheduling and coordination, ensuring seamless operations and successful team collaboration in fast-paced environments.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Administrator
Nevada Center for Reproductive Medicine
01.2013 - Current
- Office Manager/Administrator to 25 employees and one Physician. Duties include payroll, human resource responsibilities, office management, training, credentialing and accounts payable. I sit in on all new hire interviews and help select candidates for hire including selecting candidates for interviews. Onboard and coach all new hires. Assist and cover duties for accounts receivable when needed. This position is responsible and accountable for all aspects of patient service with regard to reimbursement issues and The Nevada Center for Reproductive Medicine financial products. Document accounts appropriately in computer programs (EMR system nAble, Misys, Outlook, Felix, Artworks, Excel, EMR). Assists in reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications. Coordinates and organizes dinners/corporate functions, event planning/party organization, conferences, seminars, and lunch and learns. Responsible for maintaining accurate credentialing for Physicians, APP's, and anesthesiologists. Create and maintains filing system for The Nevada Center for Reproductive Medicine. Ensures documents are organized and easily accessible. Provides administrative support to essential meetings through scheduling, notices, minutes, files, agenda preparation and distribution. Welcomes guests (i.e. Vendors/Inspectors) by greeting them in person or on the phone; answering or directing inquiries. Submission of Physician expense reports. Maintains credentialing files. Completes physician credentialing. Process all applications for staff privileges and re-credentialing with insurance companies. Helps maintain and processes all applications for hospital privileges, memberships and societies. Coordinates educational activities and organization of seminars and classes. Handles confidential information. Is reliable. Reports to work on time, as schedule, on a regular basis ready to work. Performs other duties as assigned. Processes/Coordinates facility/utility requests. Assists in the coordination of installs, moves, repairs, and removal of equipment and utilities. Orients all new employees. Update and maintain fee schedule. Communicate changes in fee schedule to practice. Update financial patient documents. Notify medical director of employee relations issues, such as attendance, decline of job performance, or training gaps. Schedules and approves time off request for front office staff to insure appropriate level of coverage is maintained. Handles costumer service complaints. Orders supplies. Review maintenance on copiers, fax machines, etc. Input group call schedules for doctors. Set up new office accounts. Inform answering service of closures. Revise and implement policies and procedures. Implement training sessions for OSHA, HIPAA. HIPAA compliance officer. Manage Imprest account. Prepare payroll, review timecards for accuracy, submit to Employers Resource. Review payroll reports for accuracy. Financial consultations, pre-authorizations, write financial letters, review and approve access applications, submit Attain applications for authorization and outcome. Attend chart review meetings. Cycle review for IVF. Work with billing supervisor on collection amounts. Prepare accounts payable. Match purchase orders to invoices. Set up new vendor codes. Input payables into computer. Send checks to vendors. Sign off on patient refunds for billing supervisor. Develops and administers various human resources plans and procedures for all company personnel. Identifies legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance. Administer compensation program; rewrites job descriptions as necessary; monitors performance evaluation program and revises as necessary. Develops, recommends, and implements personnel policies and procedures; prepares and maintains handbook on policies and procedures. Conducts recruitment effort for all exempt and nonexempt personnel; conducts new-employee orientations; employee relations counseling and exit interviewing; writes and places advertisements. Establishes and maintains department records and reports. Participate in administrative staff meetings and attends other meetings, such as seminars. Maintains company organization charts and employee directory. Responsible for payroll processing, ensuring compliance with appropriate state and federal laws. Evaluates reports, decisions, and results of department in relation to established goals. Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed. Consults legal counsel to ensure that policies comply with federal and state law. Develops and maintains a human resources system that meets management information needs. Oversees recruiting and selection process to fill vacant positions. Plans and conducts new employee orientation to foster positive attitude toward Company goals. Keeps records of benefits plans participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations. Coordinates management training in interviewing, hiring, terminations, promotions, performance review, safety, and sexual harassment. Responds to inquiries regarding policies, procedures, and programs. Administers performance review program to ensure effectiveness, compliance, and equity within organization. Administers benefits programs such as life, health, and dental insurance, pension plans, vacation, sick leave, leave of absence, and employee assistance. Prepares employee separation notices and related documentation. Oversee Patient Services operations. Routinely checks to ensure compliance and implementation of new initiatives. Oversees Patient Services staffing. Works collaboratively with Medical Director to counsels and mentors staff as needed to improve employees' skills and implements corrective action as needed to ensure adherence to expected standards. Oversees front office staff to ensure smooth daily operations. Identifies problem areas and addresses issues to resolve them, working with staff within the department and in other departments to determine the best solution. Maintains a strong customer service oriented environment by acting as a role model in demonstrating excellent interpersonal skills, ensures patients are greeted with prompt attention and a caring attitude, treats all individuals, both internal and external with respect, dignity and caring, and supports and enforces customer service standards with all employees. Provides historical reference by taking minutes at All Staff Meetings. Communicates updates from the building management to all Staff. Maintains organized facility records. Researching new vendors if needed. Many other duties as needed. Key Responsibilities as the practice Administrator: Develop and execute the comprehensive vision and strategic direction for the practice, ensuring alignment with overarching organizational goals. Collaborate closely with the C-suite executives to shape and implement high-level strategies that drive the practice forward. Provide visionary leadership and mentorship to senior management, fostering a culture of excellence, innovation, and continuous improvement. Ensure rigorous compliance with healthcare laws, regulations, and standards, while proactively staying ahead of industry trends and changes. Provide strategic planning for the practice. Provider Credentialing. Oversee the credentialing and re-credentialing process for all healthcare providers to ensure compliance and high standards. Foster strong, collaborative relationships with provides, ensuring alignment with the practice's goals and standards. Assist with credentialing internal and external medical professionals. Communicate with medical providers or their credentialing team to gather credentialing documents such as medical licensure, insurance, etc. Human Resources Management. Oversee the development and delivery of advances training programs to enhance staff competencies and patient-focused skills. Continuously gather and analyze patient feedback to drive quality improvement initiatives. Ensure the practice maintains high standards of clinical excellence and patient safety. Analyze patient feedback, complaints, and suggestions to identify trends and areas for improvement. Patient Experience and Quality. Collaborate with leaders and managers to optimize patient workflows and operational processes, ensuring seamless interactions across all departments. Continuously assess patient workflows and operational processes, identifying areas for improvement and implementing changes to enhance efficiency and patient satisfaction. Champion initiatives to enhance patient experience and satisfaction, ensuring a patient-centered approach. Operational Management. Executive-level management experience in the healthcare industry, with a proven track record of strategic leadership and operational excellence. Deep understanding of healthcare operations, regulations, and compliance, with the ability to navigate complex regulatory environments. Exceptional communication, interpersonal, and leadership skills, with a demonstrated ability to inspire and lead high-performing teams. Strong analytical and problem-solving abilities. Oversee the seamless integration and optimization of all operational functions, including administrative, clinical, financial, billing, lab, and support services. Develop and implement operational policies and procedures to maximize efficiency and effectiveness across the practice. Participate actively in meetings, providing valuable insights, feedback, and contributing to decision-making processes. Schedule, lead and facilitate meetings, setting and ensuring agendas are followed and objectives are met. Ensure follow-up actions are clearly defined, assigned, and tracked post-meeting to ensure accountability and progress. Ensure compliance with healthcare regulations and standards.
Financial Counselor/Administrative Assistant
Nevada Center for Reproductive Medicine
03.2014 - 07.2018
- Assist office manager with duties as needed including human resource responsibilities, payroll, accounts payable and management duties. I sit in on all new hire interviews and help select candidates for hire including selecting candidates for interviews. Assist and cover duties for accounts receivable when needed. This position is responsible and accountable for all aspects of patient service with regard to reimbursement issues and The Nevada Center for Reproductive Medicine financial products. This includes, but is not limited to, referral intake and authorization processing. Maintains patient accounts by obtaining, recording, and updating personal, financial and insurance information. Provide courteous and professional customer service to patients, coworkers and management. Document accounts appropriately in computer programs (Misys, Outlook, Felix, Artworks, Excel, EMR). Responsible for obtaining and entering referrals, authorizations and predeterminations on behalf of the patient into the system. Obtains accurate benefits/eligibility information for the patient. Determines deposits for procedures. Review financial history prior to cycle start and at checkout and collects outstanding balances. Inform payments and collections team when account has outstanding insurance balances (greater than 60 days). Large unresolved balances should be reviewed with Billing Supervisor and Physician prior to patient starting new cycle. Obtains necessary waivers for those patients who choose not to use his/her benefit or do not have proper authorization for treatment. Review loan programs with patients without insurance benefits or patients that are required to pay deposits. Patient liaison to resolve billing issues. Works with billing and payments team to resolve patient billing issues. Communicates effectively with patients, coworkers, and supervisors. Able to work within a team setting (i.e. assisting team members, sharing knowledge, and training). Effectively works with assigned insurance carrier(s) to resolve referral, authorization and predetermine issues. Responsible for reviewing and interpreting patient accounts. Maintains operations by following policies and procedures; studying existing and new credit and insurance information legislation; enforcing adherence to requirements; advising management on needed actions and/or changes. Contributes to team effort by maintaining an excellent rapport and working relationship with reception/checkout desk and supporting front desk activity as needed; cooperating with other departments within the Center. Works effectively with the clinical team to determine and communicate correct financial obligations to the patients. Other duties as assigned. Maintains patient confidence and protects operations by keeping information confidential. Obtaining benefits, authorization, referral, and predeterminers for all services. Determines all deposits. Account is set up accurately for collection of deposits and billing of charges. Does financial consultations. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks. Participates in professional societies if applicable. Sought out and attended seminars recently; How to communicate with tact, professional, and diplomacy, Administrative Assistants Conference, and Excel training.
Patient Services/Administrative Assistant
Nevada Center for Reproductive Medicine
01.2013 - 03.2014
- Greet and register all patients ensuring a smooth flow of patients. Collect insurance information and copayments from patients. Work toward the common goal of providing excellent customer service to patients and visitors to the practice. Responsible for the daily coverage of reception area including answering incoming calls, greeting patients, and ensuring a smooth flow of operation and customer satisfaction. Welcomes patients and visitors by greeting patients and visitors in person or on the telephone in a timely manner. Check in patients, reviews demographic information and corrects if necessary. Ensure encounter forms are printed and contact appropriate department per established procedure. Reviews New Patient paperwork to ensure all documentation has been received and completed correctly. Follow up with patient as needed. Input patient’s demographic information in computer. Pull/file charts. Retrieve all new patient requests from website and Attain. Schedule new patient appointments. Obtains copies of insurance cards. Review daily schedule and prepare for each patient. Oversees flow of waiting areas, monitoring patient wait time and communicates delays to patients. Responsible for answering or referring inquiries. Acts like a communication center by answering the phones and directing all phone messages to the appropriate individuals. Assists in receiving and signing for deliveries. Responsible for ensuring all new patients medical records have been received and are available for the patient’s appointment. Responsible for handling medical record requests. Prepare and bill monthly cryopreservation. Schedule the following procedures; ER’s, ET’s, FET’s and IUI’s. Retrieve and process all incoming mail. Verify insurance benefits. Assist in training new employees. Back up for check out and check in. Yearly purge of charts. Collect fees for Sierra Anesthesia. Order supplies for office. Assist office manager with various duties as assigned. Assist billing supervisor inputting daily charges and personal payments. Schedule lunch meeting with reps. Maintains a neat and clean reception area, waiting area and conference room. Maintains brochure displays located in the waiting area assuring all brochures are filled and timely. Responsible for compiling new patient packets. Retrieves all messages from voice mail system daily and notify the appropriate staff. Responsible for daily reminder calls. Retrieves faxes/mail and distributes. Assist various departments with special projects as needed. Ensures the confidentiality of all patient records and care per confidentiality policy. Speaks in a low tone to patients to ensure privacy. Obtains insurance information and copayments from patients. Effective use of resources in daily work. Assists office manager and clinical supervisor with duties as needed.
Court Clerk II
Second Judicial District Court – Washoe County
10.2007 - 08.2011
- Perform a wide variety of difficult and complex duties in support of Court operations in the Family Court Division of the District Court. Serve as a courtroom clerk in Department 11, providing courtroom support and prepare and process necessary documents and materials. Major duties would include: Receive, compile and organize information for the preparation of documents, records, reports and correspondence as assigned; prepare and process pleadings, and other court documents in and out of court. Administer oaths to witnesses, interpreters, bailiffs and jurors; announce information, indictments and verdicts in the courtroom. Perform a full range of legal clerical work in processing cases before the Court; maintain court dockets and permanent files; type and prepare a variety of documents for the Court including minutes of all court hearings; trials and proceedings. Prepare court calendar; pull and review case files prior to hearings; verify that files are complete; prepare files for court proceedings including preparing cards and sheets for each file and checking files for appropriate documents/pleadings and settings. Collect, prepare, mark and maintain exhibits for court; prepare and deliver a current list of physical evidence and exhibits to counsel and the court. Prepare, certify, and process judgments, commitments, and orders of the court. I am trained as the back up Administrative Assistant to Judge Weller including setting matters on his calendar, answering and assisting callers, process paperwork and numerous other duties.
Deputy Clerk I
Second Judicial District Court – General Jurisdiction Filing Office
05.2006 - 10.2007
- Include meeting and greeting the public, word processing, data entry, copying, collating, filing of various court documents, forms, reports and records; provides general information and assistance to the public. Performed a variety of responsible clerical support duties to include processing new cases into the court case management system, input of case changes into the court automated system; receive open and maintain filings for various cases, documents, correspondence, and memoranda; review documents for completeness and accuracy; submit orders and motions to the judge for signature as required; receive money and issue receipts for fines as well as other financial transactions and perform such other duties as assigned. Completing copy requests process all incoming and outgoing mail, distribute mail. Meeting and greeting the public in person and over the telephone. Docketing, barcode all documents, scan documents, input of all court orders and filing documents. Check the drop box daily and process documents from the drop box. Process warrant validations and numerous other office duties.
Sales / Team Leader
The Buckle Inc.
03.2006 - 05.2006
- Sales, customer service, perform opening and closing duties. Knowledge of all products. Assist and train new team members. Attend team leader meetings once a week. Complete store projects and cashiering.
Manicurist / Self Employed
Salon Serenity
08.2004 - 03.2006
- Perform manicures, pedicures, and gel nails to clients. Order supplies, schedule appointments and light book keeping.
Intake / Generalist Deputy Clerk
United States Bankruptcy Court
08.2001 - 04.2004
- Received and reviewed incoming documents to determine conformity. File documents meeting filing requirements and routes documents to proper individuals. Process incoming and outgoing mail. Answer telephones and inquiries. Set up mail-room area. Took in new Bankruptcy filings, process and input new cases in computer program. Cashier – Takes in all money for filing fees and bankruptcy filing fees. Helped train new employees in various job duties. Participate in interviewing process of employees by asking questions in the interview, writing responses and helping to select the candidate to hire. I did archives for the court. I would close out files, prepare the files for archives, box and ship all closed files to archive center and input information in computer. Data entry, typing. Conducted Judge’s survey by pulling ECR files and tabulating actual hours of court. Helped court services with the organization and filing of court pleadings. Conformed signed orders and distributed them to the correct Case Administrator. Routed documents to proper offices and persons in the court. Acts as receptionist, and furnishes information to a wide variety of persons within and outside the court, both in person and by telephone. Retrieved files and makes copies of records for court personnel, attorneys, and others. Operated a variety of copying and records equipment. Return files to file system. File documents and claims into case files and maintains case filing in clerk’s office as well as filing for the calendar in court services. File e-filing (electronic filing) documents. Checked to make sure requirements are met and quality check the work being submitted. Rotate as a team Leader. Prepare employee calendar and hold employee meetings. Quality check work of fellow employees. Answer inquiries on case status. Scanning / imaging of documents. Prepare and process notices for mailing. Perform necessary clerical and secretarial tasks. Team based management; I rotated as a team leader. Attended seminar on seven habits of highly effective People. O watched training videos on How to handle an Irate Caller, Coping with Inter-Office conflict and How to handle confrontation between employees. Attended training on Tips for Coping with Difficult People. Attended Coping with change and reactions to change seminars. Training on “Negaholics” in the workplace. Training in CM/ECF (case management / electronic case filing). Anthrax training.
Court Clerk I
Reno Municipal Court
02.2000 - 09.2000
- Answered four incoming lines, routed and assisted callers. Produced labels for folders including putting together all files and folders. Filing. Records room work. Motions department work. Entered motions in the computer, followed through on proceedings and set up motion hearings. Misc. work for four Judges and departments. Trained numerous employees. Customer service. Computer knowledge and ten-key knowledge. Many other court functions.
Receptionist / Secretary
Bonanza Produce
11.1996 - 11.1999
- Answering twelve incoming phone lines, routing calls and assisting callers. Filing. Copying and mailing items. Took produce orders. Accounts receivable work and accounts payable work. Customer service. Cashier. Ten-key knowledge and computer knowledge. Numerous other office duties.
U.A. Tech
Choices Unlimited
05.1999 - 08.1999
- Answering phone lines. Filing. Collecting U.A. Tests. Process paperwork. Numerous other office duties.
Cashier
Miller’s Outpost
03.1996 - 06.1996
- Cashiering, sales, stocking, customer service and knowledge of products.
Cashier
Sear’s Roebuck & Company
10.1995 - 02.1996
- Cashiering, sales, straightening departments and cleaning dressing rooms.
Shift Supervisor
Sbarro, The Italian Eatery
08.1993 - 10.1995
- Opening and closing store. Training new employees. Creating work schedules for employees. Ordering food and supplies. Cashiering. Food server, prep cook and pizza maker.
Education
BA (Bachelor of Arts) - Political Science, Minor in Criminal Justice
University of Nevada, Reno
Reno, Nevada01.2012
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International Academy of Style
08.2004
High School Diploma - undefined
Galena High School
01.1996
Skills
- Highly organized and detail oriented
- Great at multitasking
- Strong oral and written communication skills
- Proficient in computer programs and software
- Proficient in use of office equipment
- Great at being calm under pressure
- Extremely professional
- Hard worker and dedicated
- Experience in public service & private medical office
- Volunteering in our community for over 8 years
- Successful event planning
- Experience with Word, Excel, Outlook & other computer programs
- Experience in Human Resource Management, credentialing, strategic planning, operational management, patient experience and quality care, financial management, and accounts payable
Certification
- BLS Certified
Timeline
Financial Counselor/Administrative Assistant
Nevada Center for Reproductive Medicine
03.2014 - 07.2018
Administrator
Nevada Center for Reproductive Medicine
01.2013 - Current
Patient Services/Administrative Assistant
Nevada Center for Reproductive Medicine
01.2013 - 03.2014
Court Clerk II
Second Judicial District Court – Washoe County
10.2007 - 08.2011
Deputy Clerk I
Second Judicial District Court – General Jurisdiction Filing Office
05.2006 - 10.2007
Sales / Team Leader
The Buckle Inc.
03.2006 - 05.2006
Manicurist / Self Employed
Salon Serenity
08.2004 - 03.2006
Intake / Generalist Deputy Clerk
United States Bankruptcy Court
08.2001 - 04.2004
Court Clerk I
Reno Municipal Court
02.2000 - 09.2000
U.A. Tech
Choices Unlimited
05.1999 - 08.1999
Receptionist / Secretary
Bonanza Produce
11.1996 - 11.1999
Cashier
Miller’s Outpost
03.1996 - 06.1996
Cashier
Sear’s Roebuck & Company
10.1995 - 02.1996
Shift Supervisor
Sbarro, The Italian Eatery
08.1993 - 10.1995
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International Academy of Style
High School Diploma - undefined
Galena High School
BA (Bachelor of Arts) - Political Science, Minor in Criminal Justice
University of Nevada, Reno
Section name
- Have taken numerous professional development classes over the years.