Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Maroney

Waterville,ME

Summary

Dynamic Multi Unit General Manager with a proven track record, enhancing customer satisfaction through effective problem resolution and training initiatives. Skilled in operations management and relationship building, I successfully reduced costs while boosting employee engagement and sales revenue, driving a min of 5%YOY increase in business sales profits.

Overview

12
12
years of professional experience

Work History

Multi Unit General Manager

Victra Verizon
07.2023 - Current
  • Improved brand reputation by addressing customer concerns promptly, resulting in an increased number of positive reviews online.
  • Conducted regular audits of operational processes to identify areas for improvement or potential compliance risks.
  • Reduced expenses and increased profits by optimizing resource allocation across multiple units.
  • Developed strong relationships with vendors to negotiate favorable contracts, reducing supply costs for the organization.
  • Collaborated with human resources to recruit, hire, and train high-performing team members for each unit location.
  • Enhanced employee productivity through continuous training, goal setting, and performance evaluations.
  • Established operational benchmarks for each unit location, driving consistency in service quality and customer satisfaction.
  • Coordinated marketing efforts across units to drive customer engagement and increase sales revenue.
  • Ensured consistent implementation of company policies and procedures through regular communication with all unit managers.
  • Created a positive work culture by fostering open communication channels between staff members and management personnel alike.

Manager

GP Wireless
10.2020 - 06.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Manager

J&S Wireless
03.2018 - 05.2022
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Manager

Arch Telecom Group
05.2016 - 02.2018
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.

Call Center Sales Representative

Tmobile Call Center
05.2013 - 04.2016
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
  • Developed long-term relationships with customers by providing exceptional service and tailored solutions.
  • Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
  • Strengthened customer loyalty through empathetic listening and understanding individual requirements.
  • Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and followups.
  • Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.
  • Maintained high-quality standards through thorough knowledge of products, services, and company policies.
  • Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
  • Adapted communication style according to diverse clientele backgrounds for better connection and rapport building during calls.
  • Retained existing customers by addressing concerns promptly and offering personalized solutions to meet their needs.
  • Collaborated closely with other departments such as marketing or product management teams in order to stay informed about new offers or updates relevant to the role.
  • Achieved top performer status consistently due to excellent sales results and customer feedback ratings.
  • Provided valuable input during team meetings aimed at refining call center protocols based on evolving market trends or consumer preferences.
  • Reduced average call times by quickly addressing customer inquiries and resolving issues proactively.
  • Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
  • Participated actively in coaching sessions, incorporating feedback to continuously improve sales techniques and overall performance.
  • Streamlined processes for increased efficiency in managing large volume of inbound calls daily.
  • Set up appointments with interested customers according to schedule availability.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Utilized sales techniques to build customer interest and close sales.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Developed extensive knowledge of products and services to better assist customers.
  • Overcame objections using friendly, persuasive strategies.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Implemented upselling techniques to increase revenue and move product.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Attained $Amount in sales targets on monthly basis.

Education

Associates - Business Management And Accounting

Independence University
Salt Lake City, UT
04.2019

Skills

  • Training and mentoring
  • Operations management
  • Sales growth
  • Staff development
  • Employee engagement
  • Positive attitude
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Computer skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Organizational skills
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Effective communication
  • Relationship building
  • Customer relations
  • Problem resolution
  • Professional and courteous
  • Task prioritization
  • Work Planning and Prioritization
  • Scheduling and coordinating
  • Self motivation
  • Customer relationship management
  • Analytical thinking
  • Conflict resolution
  • Interpersonal skills
  • Training and development
  • Recruitment and hiring
  • Goal setting
  • Team development
  • Professionalism
  • Good judgment
  • Staff management
  • Quality control
  • Documentation and reporting
  • Strategic planning
  • Negotiation and conflict resolution
  • Employee coaching and mentoring
  • Sales strategy
  • Staff training
  • MS office
  • Continuous improvement
  • Adaptability

Timeline

Multi Unit General Manager

Victra Verizon
07.2023 - Current

Manager

GP Wireless
10.2020 - 06.2022

Manager

J&S Wireless
03.2018 - 05.2022

Manager

Arch Telecom Group
05.2016 - 02.2018

Call Center Sales Representative

Tmobile Call Center
05.2013 - 04.2016

Associates - Business Management And Accounting

Independence University

Similar Profiles

CREATE PROFILE