Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Martin

Greenville,SC

Summary

Results-driven professional with extensive experience in commercial parts management, ensuring seamless inventory control and optimizing supply chain processes. Known for exceptional teamwork and commitment to achieving results, adapting swiftly to changing demands. Proficient in inventory management and delivery systems. Demonstrated expertise in customer service and technical support within fast-paced environment. Adept at problem-solving and maintaining high standards in all tasks.

Overview

7
7
years of professional experience

Work History

Commercial Parts Professional

Advanced Auto Parts
03.2025 - Current
  • Conducted comprehensive market analysis to identify potential areas for business growth or improvement initiatives.
  • Supported management with financial reporting tasks to ensure accurate budgeting and forecasting for the department.
  • Understood and executed instructions furnished in written, oral or diagram form.
  • Achieved personal and store sales goals and service objectives.
  • Collaborated with sales team to identify new business opportunities, leading to expansion into new markets.
  • Created, built and maintained professional customer relationships.
  • Developed strong relationships with vendors to ensure consistent supply of high-quality products at competitive prices.
  • Provided exceptional customer service, addressing concerns promptly and professionally to maintain client loyalty.
  • Built and maintained network of second source suppliers

Commercial Parts Professional

Advanced Auto Parts
04.2023 - 03.2025
    • Understood and executed instructions furnished in written, oral or diagram form.
    • Rearranged parts department to better serve changing trends and keep workspaces organized.
    • Ordered parts for customers, repair shops, and service departments for use in hydraulic equipment.
    • Provided timely, insightful and accurate reports to upper management.
    • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
    • Analyzed sales trends to follow demands of customers and in-shop needs.

Commercial Parts Professional

Advanced Auto Parts
01.2024 - 04.2024
    • Implemented an advanced parts catalog system that streamlined product identification and ordering processes for both staff and customers.
    • Collaborated across departments to resolve complex client inquiries effectively and efficiently.
    • Increased customer satisfaction by providing timely and accurate information on product availability and specifications.
    • Streamlined order processing for quicker turnaround times, resulting in increased sales and repeat business.
    • Assisted in the development of marketing materials targeting specific industries, increasing brand visibility and driving sales growth.
    • Developed strong relationships with vendors to ensure consistent supply of high-quality products at competitive prices.

Commercial Parts Professional

Advanced Auto Parts
10.2023 - 01.2024
  • Created, built and maintained professional customer relationships.
  • Collaborated with sales team to identify new business opportunities, leading to expansion into new markets.
  • Provided expert advice on technical issues related to commercial parts applications, enhancing customer trust in our expertise.
  • Achieved personal and store sales goals and service objectives.
  • Provided exceptional customer service, addressing concerns promptly and professionally to maintain client loyalty.
  • Coordinated logistics operations, ensuring timely delivery of products while minimizing transportation costs.

Assistant Manager

Jiffy Lube
05.2023 - 07.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Store Manager

Auto Zone Auto Parts
02.2018 - 05.2023
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Education

Associate of Arts - Business Administration

American InterContinential University
Atlanta, GA
11.2007

Skills

  • Proficient in Microsoft Office
  • Precise cash management
  • Sales performance optimization
  • Collaborative team management
  • Team development
  • Core principles of business management
  • Inventory management and store procedures
  • Inventory control
  • Effective time management
  • Client support

Timeline

Commercial Parts Professional

Advanced Auto Parts
03.2025 - Current

Commercial Parts Professional

Advanced Auto Parts
01.2024 - 04.2024

Commercial Parts Professional

Advanced Auto Parts
10.2023 - 01.2024

Assistant Manager

Jiffy Lube
05.2023 - 07.2023

Commercial Parts Professional

Advanced Auto Parts
04.2023 - 03.2025

Store Manager

Auto Zone Auto Parts
02.2018 - 05.2023

Associate of Arts - Business Administration

American InterContinential University

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