Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tammy Mason

Dover,USA

Summary

Experienced Administrative Coordinator and Human Resources professional with a proven track record in office administration, recruiting, onboarding, and employee relations. Thrives in high-pressure environments, excelling both independently and in team settings. Recognized for exceptional relationship management, problem-solving, and process improvement abilities. Skilled at supporting senior leadership, streamlining workflows, and ensuring compliance with HR policies and procedures.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Administrative Support Coordinator

Waypoint Maine
02.2024 - 07.2025
  • Supported agency-wide events and administrative projects under the Manager of Events and Office Administration.
  • Managed licensing documentation and ensured compliance with state of Maine and filed all records via SharePoint.
  • Coordinated scheduling and logistics for meetings, ensuring efficient use of resources.
  • Managed communications between departments to streamline operations and enhance collaboration.
  • Implemented process improvements that reduced administrative errors and enhanced workflow efficiency.
  • Developed and maintained filing systems to improve document retrieval and organization.
  • Created employee badges and maintained agency directories.
  • Processed maintenance requests using MaintainX and monitored office inventory.
  • Participated in safety committee meetings and documented proceedings.
  • Provided front desk coverage and resolved internal administrative conflicts.
  • Collaborated with IT department to troubleshoot technical issues and implement software upgrades in a timely manner.
  • Provided top-notch customer service skills when interacting with both internal staff members and external clients or partners.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.

Onboarding Specialist (Temporary Assignment)

ConvenientMD HQ
10.2023 - 12.2023
  • Managed onboarding/offboarding processes and maintained HRIS data integrity.
  • Coordinated background checks, health screenings, and I-9 verifications.
  • Collaborated with HR, IT, and Training teams to ensure seamless new hire integration.

Onsite Supervisor / Recruiter

Adecco Staffing
06.2021 - 08.2023
  • Oversaw recruitment, onboarding, and associate engagement.
  • Negotiated compensation and coordinated client interviews.
  • Maintained accurate payroll and candidate records.
  • Facilitated communication between management and staff to address concerns and improve morale.

Human Resource Expert

Target Corporation
03.2020 - 08.2022
  • Processed payroll for 75+ employees and coordinated new hire orientations.
  • Supported training and community engagement initiatives.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.

Specialist, Claims Administrative Support

Lincoln Financial
06.2019 - 01.2020
  • Supported IT transitions and vendor audits during platform migration.
  • Managed secure file sharing and mailroom setup.
  • Developed and implemented strategic initiatives to enhance operational efficiency.
  • Collaborated with cross-functional teams to streamline processes and reduce bottlenecks.
  • Managed project timelines and deliverables, ensuring alignment with organizational goals.
  • Oversaw implementation of new systems, enhancing productivity and user experience.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.

Support Supervisor

Liberty Mutual
11.2011 - 05.2019
  • Supervised administrative staff and managed daily operations.
  • Conducted performance reviews and facilitated employee development.
  • Oversaw office equipment and facility maintenance.
  • Led team of support agents to enhance customer service quality and response times.
  • Developed training programs for new hires, improving onboarding efficiency and knowledge retention.
  • Mentored staff on best practices, fostering a collaborative environment focused on continuous improvement.
  • Coordinated cross-functional initiatives to streamline workflows and improve overall service delivery.
  • Established clear performance expectations for the support team, resulting in improved accountability and measurable results.
  • Established clear communication channels among teams, enhancing information flow and operational transparency.
  • Oversaw escalated customer issues, ensuring timely resolution and maintaining high satisfaction levels.
  • Streamlined support processes for increased efficiency and improved response times.
  • Mentored junior team members, providing guidance on best practices and professional development opportunities.
  • Facilitated regular meetings to discuss ongoing challenges, share successes, and foster teamwork among staff members.
  • Managed a team of support professionals, fostering an environment of collaboration and growth.
  • Coached employees through day-to-day work and complex problems.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.

Senior Administrative Associate

Liberty Mutual
03.2006 - 11.2011
  • Provided administrative support to 150+ employees and 20 managers.
  • Coordinated hiring, department moves, and ergonomic assessments.
  • Managed calendars, meetings, and technical equipment.
  • Coordinated multi-departmental projects, ensuring timely completion and alignment with organizational goals.
  • Facilitated communication between departments, fostering collaboration and addressing potential issues proactively.
  • Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
  • Arranged business travel details for company employees per supervisor requirements.
  • Acted as backup for other employees by providing support and adapting to requirements of department.
  • Acquired proper equipment, refreshments and supplies for meetings.
  • Coordinated trainings for new team members, overseeing onboarding details.
  • Expertly coordinated logistics for functions both within and outside of organization.
  • Supported senior executives by managing calendars, coordinating travel arrangements, and preparing meeting materials.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Education

Bachelor of Science - Human Resources

University of Southern New Hampshire
06.2026

Associate of Science - Business

University of Southern New Hampshire
Manchester, NH
01-2016

Supervisory Certification Program - undefined

University of New Hampshire

Skills

  • Office & HR Administration

  • Talent Acquisition & Onboarding

  • Payroll & Compensation Support

  • Compliance & Recordkeeping

  • Event & Meeting Coordination

  • Workflow Optimization

  • Microsoft Office Suite

  • Background Checks & Pre-employment Screening

  • Travel & Expense Management

  • Administrative procedures

  • File organization

  • Problem-solving

Certification

Ergonomics Specialist – Liberty Mutual Insurance, 2011

Timeline

Administrative Support Coordinator

Waypoint Maine
02.2024 - 07.2025

Onboarding Specialist (Temporary Assignment)

ConvenientMD HQ
10.2023 - 12.2023

Onsite Supervisor / Recruiter

Adecco Staffing
06.2021 - 08.2023

Human Resource Expert

Target Corporation
03.2020 - 08.2022

Specialist, Claims Administrative Support

Lincoln Financial
06.2019 - 01.2020

Support Supervisor

Liberty Mutual
11.2011 - 05.2019

Senior Administrative Associate

Liberty Mutual
03.2006 - 11.2011

Supervisory Certification Program - undefined

University of New Hampshire

Bachelor of Science - Human Resources

University of Southern New Hampshire

Associate of Science - Business

University of Southern New Hampshire

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