Tammy McAdory
Detroit,MI
Summary
Proven track record in enhancing emergency response times and customer satisfaction at the City of Detroit Police Department, showcasing exceptional stress tolerance and dispatch software proficiency. Excelled in critical thinking and effective communication, significantly improving operational efficiency and team training methodologies. Achieved notable improvements in service delivery by prioritizing calls and streamlining processes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Emergency Service Dispatch Operator
City Of Detroit Police Department
05.2015 - 05.2024
- Enhanced dispatch operations by streamlining communication processes between call takers and citizens
- Maintained strong relationships with citizens by addressing concerns promptly and professionally.
- Managed high call volumes while maintaining exceptional customer service standards during peak times.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Managed conflict resolutions with citizens, and other personnel to encourage professional relationships and promote respect.
- Answered phone calls and responded to citizens concerns.
- Reduced response times for emergency services with efficient call taking of appropriate units.
- Assisted in resolving citizens complaints and grievances.
- Communicated with citizens to provide emergency updates and resolution.
Telephone Crime Reporting Unit
City Of Detroit Police Department
04.2012 - 05.2015
- Participated in ongoing training workshops to stay current on best practices for report taking.
- Contributed to a positive work environment within the unit by actively participating in team-building exercises and fostering strong professional relationships.
- Obtained information on suspects to solve cases, identify criminal activity or organize supporting documentation for court cases.
Certified Pharmacy Technician
City of Detroit
03.2001 - 04.2012
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
Clerk for Income and Property Tax Department
City of Detroit
01.1999 - 04.2001
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
Education
Bachelor of Arts - Business Administration And Management
Wayne State University
Detroit, MIAssociate of Applied Science - Business Administration And Management
Wayne County Community College District
Detroit, MI05.2012
Skills
- Dispatch Software Familiarity
- Stress Tolerance
- Information Analysis
- Prioritizing calls
- Customer Relations
- Data Entry
- Customer Service
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Effective Communications
- Critical Thinking
Certification
Priority Dispatch in Emergency Dispatch
Timeline
Emergency Service Dispatch Operator
City Of Detroit Police Department
05.2015 - 05.2024
Telephone Crime Reporting Unit
City Of Detroit Police Department
04.2012 - 05.2015
Certified Pharmacy Technician
City of Detroit
03.2001 - 04.2012
Clerk for Income and Property Tax Department
City of Detroit
01.1999 - 04.2001
Bachelor of Arts - Business Administration And Management
Wayne State University
Associate of Applied Science - Business Administration And Management
Wayne County Community College District
Priority Dispatch in Emergency Dispatch
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