Tammy McCay

Work History

RV Park Manager

Imagine Capital Group/Noah Hakimian

Great Neck, New York

06.2018 - 09.2023

Ensured compliance with regulatory requirements and industry standards across operations.
Developed strategies to enhance customer satisfaction and loyalty.
Resolved customer complaints promptly to maintain high service quality.
Conducted performance reviews for team members to drive continuous improvement.
Managed RV park regulations adherence by all visitors.
Created reports on financial performance and occupancy trends for management review.
Assisted guests with check-in and check-out processes to facilitate smooth operations.
Ordered necessary supplies and equipment to support daily operational needs.

RV Park Manager

Rt 81 RV Park

Bowie, Texas

01.2015 - 08.2018

Performed regular inspections of RVs to ensure compliance with safety standards.
Organized bingo nights, barbecues, and movie screenings as part of entertainment offerings.
Resolved customer complaints in a timely manner.
Ensured RV park regulations were followed by all visitors.
Ordered supplies and equipment necessary for daily operations.
Created reports detailing financial performance and occupancy trends.
Monitored security cameras around the park to ensure guest safety.
Maintained general upkeep of the grounds, including landscaping and cleaning common areas.
Coordinated with vendors providing additional services like laundry facilities or Wi-Fi access.

Professional Driver

YRCW Freight

Dallas, Texas

05.2007 - 10.2013

Completed paperwork accurately including trip reports, log books, accident reports.
Adhered to company policies and procedures while driving assigned vehicle.
Communicated effectively with clients regarding route changes due to traffic delays.
Monitored weather conditions along routes to ensure safe travel at all times.
Demonstrated knowledge of geographic area served by providing routing suggestions.
Managed time efficiently by planning trips accordingly based on road conditions.
Maintained records of cargo loaded and unloaded, distances traveled and fuel consumption.
Transported goods to customers safely and securely.
Ensured that cargo was handled properly throughout entire transportation process.
Utilized GPS navigation systems in order to plan most efficient routes possible.
Verified accuracy of bills of lading against actual freight loaded and unloaded.
Ensured compliance with all applicable laws, regulations, and safety standards.
Reported vehicle defects, accidents or violations immediately to supervisor.
Performed daily pre-trip inspections of vehicles including tires, lights and brakes.
Followed detailed instructions from dispatchers regarding delivery times and routes.
Documented customer service issues, expenses, mileage and other key information.
Maintained safe driving history with no critical incidents many-year timeframe.
Kept accurate logs of all deliveries and trips.
Collected and correctly secured load to uphold safety standards and reduce damage.
Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
Reported any vehicle malfunctions or accidents immediately to management.
Followed routes assigned by dispatchers to meet delivery objectives.
Documented daily mileage, gas, and other data.
Communicated effectively with dispatch and customers to provide status updates.
Drove trucks to and from job sites to deliver supplies.
Monitored traffic conditions and applied defensive strategies to avoid accidents.
Completed necessary paperwork and documentation for deliveries.
Maintained confidentiality of sensitive materials during transport.
Performed pre-trip inspection checks and reported problems to supervisor.
Adhered to traffic laws and regulations to prevent accidents.
Kept accurate records of deliveries and customer signatures.

Professional Driver

Kennedy Simmons

Leeds, Alabama

08.2002 - 07.2004

Conducted pre-trip and post-trip inspections to ensure operational safety.
Delivered goods and services on time while maintaining excellent condition.
Logged deliveries, drop-off times, and special conditions in company system.
Managed fuel consumption and expenses to optimize vehicle operations.
Maintained delivery schedules without compromising safety regulations.
Demonstrated professional conduct with clients to enhance customer satisfaction.
Utilized GPS for efficient route planning, saving fuel and time.
Checked vehicles for damage post-shift and reported issues immediately.

Mechanic assistant/Parts Runner

David Huddleston Sr.

Forestburg, Texas

12.1992 - 05.2001

Routinely inspected equipment for preventive and emergency maintenance needs.
Kept business entrances clean, tidy and professional in appearance.
Tended and observed equipment and machinery to verify functional and safe operation.
Adjusted, connected or disconnected wiring and other parts using hand or power tools.
Held or supplied tools, parts and supplies for other workers.
Inspected finished work to verify adherence to requirements and specifications.
Disassembled broken or defective equipment to facilitate repair.
Connected or disconnected wiring, piping and tubing using hand or power tools.
Pulled parts, recorded inventory information and prepared tools for jobs.
Lifted and moved tools, equipment, new items and parts into place.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Identified needs of customers promptly and efficiently.
Operated a variety of machinery and tools safely and efficiently.
Completed day-to-day duties accurately and efficiently.
Achieved cost-savings by developing functional solutions to problems.
Assisted with customer requests and answered questions to improve satisfaction.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Operated equipment and machinery according to safety guidelines.
Followed safety procedures while loading and unloading products from delivery trucks.
Resolved discrepancies between invoices received from vendors versus what was shipped.
Delivered requested parts from the warehouse to customer's vehicles.
Provided assistance with product selection, pricing and availability information to customers.
Maintained accurate inventory records for all parts stocked in the warehouse.
Processed orders for special orders and out-of-stock items.
Developed an understanding of different types of automotive parts in order to provide better service to customers.
Verified parts against order documentation prior to making delivery runs.
Logged deliveries and pickups and quickly loaded and unloaded deliveries.
Assisted do-it-yourself customers between deliveries by reading codes from customer automobiles and installed wipers blades, batteries and light bulbs.
Picked up and delivered parts and equipment to customers, satellite stores and vendors.
Obtained customer signature on receipt for pickup or delivery.
Contacted customers prior to delivery to coordinate delivery times.
Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Presented order bills and collected payments for deliveries.

Apartment Manager/Cleaner Supervisor

French Villa apartment and several others in vegas

Las Vegas, Nevada

01.1989 - 10.1991

Maintained accurate records of rent payments, leases, and other documents related to tenants.
Reviewed rental applications from prospective tenants ensuring compliance with company standards.
Provided administrative support to the property management team when necessary.
Developed and enforced policy to ensure tenant satisfaction.
Performed regular walkthroughs of each unit to identify potential issues or hazards that require attention.
Collected rent payments from residents in accordance with lease agreements.
Advised residents on local services available in their area such as transportation routes or nearby stores.
Responded promptly to emergency maintenance requests from tenants 24 hours a day 7 days a week as needed.
Monitored building security systems, including alarms and cameras.
Conducted on-site inspections of apartments for maintenance and safety issues.
Coordinated apartment turnover process between tenants and cleaning staff.
Scheduled routine inspections of common areas such as laundry rooms, hallways, lobbies.
Organized move-in and move-out procedures for new or departing tenants.
Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
Prepared monthly reports detailing occupancy rates, outstanding balances due from tenants.
Enforced rules regarding noise levels, parking regulations, pet policies.
Attracted quality tenants and screened with standard checks to verify suitability for available apartments.
Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
Maintained building's accounts by collecting rent and utility payments.
Followed strict budget for maintenance and upkeep costs and tracked apartments with multiple repair requests to identify problem tenants.
Managed day-to-day activities involving tenants, subcontractors and property management.
Cultivated rapport with clients to meet expectations for high-end event space rentals.
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Met with clients to negotiate management and service contracts.
Managed and oversaw operations, maintenance and administration of properties.
Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
Oversaw daily operations, maintenance, and administration of various properties.
Assisted with marketing efforts by preparing advertisements for vacant units.
Negotiated contracts with vendors for the repair and maintenance of apartments.
Implemented preventative maintenance programs to prolong life cycles of appliances and fixtures in all units.
Prepared and submitted monthly tenant visit logs.

Cashier

WALMART, Walmart

Lewisville, Texas

01.1987 - 02.1988

Followed company security procedures for handling large sums of money.
Greeted customers and answered any questions they had about the store's products and services.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Balanced daily transactions on a computerized point-of-sale system.
Processed returns and exchanges of merchandise in accordance with store policies.
Performed other duties as assigned by management.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Resolved customer complaints professionally in accordance with company policy.
Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Conducted price checks for special orders or discounts as requested by customers.
Ensured compliance with all safety regulations within the store environment.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Answered customer inquiries regarding store policies and procedures.
Issued receipts, refunds, credits or change due to customers.
Stocked shelves with merchandise when needed.
Accepted cash and credit card payments, issued receipts and provided change.
Operated cash register or POS system to receive payment by cash, check and credit card.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Trained new team members in cash register operation, stock procedures, and customer services.
Discounted purchases by scanning and redeeming coupons.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Answered customer questions and provided store information.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Collected payments and provided accurate change.
Learned roles of other departments to provide coverage and keep store operational.
Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Verified customer age requirement for alcohol or tobacco purchases.
Helped with purchases and signed customers up for rewards program.
Delivered high level of customer service to patrons using active listening and engagement skills.
Helped customers find specific products, answered questions, and offered product advice.
Counted and balanced cashier drawers.
Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Welcomed customers, offering assistance to help find store items.
Processed customer payments quickly and returned exact change and receipts.
Maintained work area and kept cash drawer organized.
Offered customers carry-out service at completion of transaction.
Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Checked personal identifications during alcohol and tobacco sales.
Processed returned merchandise by strictly following store return and exchange procedures.

Legal File Clerk, cashier,state phone book updater

Kelly Services

Dallas, Texas

05.1987 - 07.1987

Provided assistance with research projects as requested by attorneys or paralegals.
Maintained confidentiality of sensitive information in accordance with legal regulations.
Processed incoming invoices related to legal matters promptly.
Handled confidential materials with discretion and accuracy.
Organized and managed legal documents in a timely manner.
Responded to requests from external agencies regarding document production.
Retrieved files upon request from both physical and digital filing systems.
Prepared correspondence, memos, reports, and other documents as needed.
Scanned hard copy files into digital format for archival purposes.
Sorted documents according to established procedures for further processing or review.
Created and maintained filing systems for easy access to client records.
Entered data into electronic databases accurately and efficiently.
Proofread judge's orders and opinions for accuracy.
Took detailed notes in meetings and disseminated information afterward.
Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Arranged case files and maintained records and notebooks.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Sorted and distributed incoming faxes, letters and emails for office distribution.
Answered customer inquiries regarding store policies and procedures.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Performed other duties as assigned by management.

Summary

Overview

Work History

RV Park Manager

RV Park Manager

Professional Driver

Professional Driver

Mechanic assistant/Parts Runner

Apartment Manager/Cleaner Supervisor

Cashier

Legal File Clerk, cashier,state phone book updater

Education

Driving

High School Diploma -

LVN

Skills

Languages

Affiliations

Timeline

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