Summary
Overview
Work History
Education
Skills
Timeline
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Tammy McCullar

Hacienda Heights,CA

Summary

Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Demonstrates reliability and adaptability with a proven capacity to quickly learn and implement new skills. Committed to leveraging these strengths to drive team success and contribute to overall organizational growth. Eager to embrace challenges that foster personal and professional development.

Overview

28
28
years of professional experience

Work History

Customer Solutions Representative 3

Southern California Edison Company
02.2009 - 02.2025
  • Process bankruptcy cases, on the Southern California Edison (SCE) side, for individual customers and companies who’ve included SCE in their bankruptcy cases. Examine U.S. Bankruptcy Court documents to establish relevance and determine course of action. Research bankruptcy cases, using PACER (Public Access to Electronic Records), to substantiate customer’s claims of bankruptcy and to extract essential case information. Set up new post bankruptcy accounts that mirror the bankrupt accounts by utilizing Call Work Optimization (CWO) and CSS Green Screen to issue all appropriate orders. Billed new deposits and disbursed the existing deposits. File claims for SCE’s losses with the U.S. Bankruptcy Court, claim’s agents, banks and bond companies. Assess customer risk and bill post petition deposits accordingly. Negotiate post petition deposit values with both customers and attorneys in order to mitigate SCE’s risk. Extract customer usage and billing data to produce spread sheets and analysis, used during negotiations of post petition deposits and court ordered deposit stipulations. Produce monthly bankruptcy reports. Interface daily with both, SCE and customer, attorneys to discuss cases, partner on issues and resolve differences to compromise. Process payments for post petition deposits and bankruptcy distribution payments. Architected step by step bankruptcy training materials for all of the new processes in SAP. Trained all new bankruptcy team members.


Customer Solutions Representative 2

Southern California Edison Company
01.2007 - 02.2009
  • Thoroughly investigate claims of fraud for transferred closing bill disputes and credit bureau reported items. Utilize internal and external tools to extrapolate essential data that, when compiled, is used as evidence to either uphold or debunk the customer’s claim. Resolve customer issues that contain highly confidentially and sensitive information, such as social security numbers, financial, health, death and prison records, while maintaining the customer’s dignity, closely guarding the files as to protect the customer’s information ensuring that there is no breach in confidentiality, while adhering to SCE’s policies and federal laws. Precisely chronicle the case findings that are then used to convey the investigation results to other departments and these written results may be used to determine Edison’s position to the California Public Utilities Commission (CPUC). Verify validity of items posted to the customer's credit bureau reports. Approve transfer of closing bills that have been submitted by the Edison skip trace group. Give verbal explanations of the rules that govern utilities to customers who question Edison’s legal standing on their dispute results. Self-managed multiple projects concurrently, maintaining an organized heavy workload, yet shifting priorities to assist in unexpected problems within the team, doing so with minimal supervision.


Customer Service Representative 2

Southern California Edison Company
07.1997 - 01.2007
  • Timely and accurately provided customer service for over nine years, with having answered an average of 100 customer phone calls per day, resolving customer problems. Issued a wide variety of orders, such as turn on, turn off, trouble orders, bill correction requests, billing inquiries, new business orders, meter removal/change, demolition requests and detailed statements using Call Work Optimization (CWO) and CSS Green Screen, to fulfill the customer’s every request. Answered any and all questions posed by customers, explaining in detail the baseline allocations, rate structure, billing options, conservation suggestions, payment options, customer programs, policies, procedures, as well as, detailed explanations of company rules and governing tariffs.. Diplomatically negotiated payment arrangements and extensions with customers.


Education

fashion design

Brooks College
Long Beach, CA

Graduate - undefined

Whittier High School
Whittier, CA

Skills

  • Customer relationship management software
  • Customer service expertise / Professional call handling / Effective problem resolution
  • Effective organization
  • Detail-oriented approach / Thorough inquiry response
  • Collaborative teamwork
  • Critical thinking abilities / Strategic decision-making
  • Accurate transaction management

Timeline

Customer Solutions Representative 3

Southern California Edison Company
02.2009 - 02.2025

Customer Solutions Representative 2

Southern California Edison Company
01.2007 - 02.2009

Customer Service Representative 2

Southern California Edison Company
07.1997 - 01.2007

Graduate - undefined

Whittier High School

fashion design

Brooks College

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