Tammy McGinley
Sussex,NJ
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. I have 10+ years of professional experience in patient liaison, record management, reception and general office administration. I am certified in BLS (Basic Life Support) adult, child and infant. Demonstrates compassionate patient care, extreme attention to detail with accuracy. Ensure compliance with all regulatory requirements and standards, including HIPAA and OSHA regulations.
Overview
17
17
years of professional experience
Work History
Front Desk Medical Receptionist
Sparta Cancer Center
01.2024 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Completed clerical duties and tasks for clinic administration.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
Sr. Patient Access Representative/Medical Assistant
Geisinger Medical Center
08.2015 - 01.2024
- Maintained patient confidentiality while verifying insurance eligibility and benefits coverage
- Assisted with the registration of new and existing patients by collecting demographic information, insurance information, medical history and other documentation
- Provided support to clinical staff including scheduling appointments and obtaining authorization for services
- Maintains efficient patient flow in clinic
- Responded promptly to inquiries from internal departments such as nursing, laboratory personnel, physicians and hospital administrator
- Adhered to HIPAA guidelines when handling confidential information related to patient care records or financial data
- Obtain vital signs: BP, temperature, pulse, height and weight
- Document in EHR
- Organized timely and accurate referrals to help patients obtain health care services and access available resources
- Revue and update medication list and document new allergies.
Home Health Scheduler
Geisinger Medical Center
04.2013 - 08.2015
- Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly
- Created and maintained patient medical records, ensuring accuracy and compliance with regulations
- Maintained a high level of customer service when interacting with patients over the phone or in person
- Performed clerical tasks such as filing paperwork, entering data into computer systems and managing electronic health records
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones
- Responded promptly to emails from patients seeking information about their appointments or other related topics.
Home Health Aide
Home Instead
06.2014 - 06.2015
- Assisted with personal care activities, such as bathing, dressing and grooming
- Provided companionship and monitored health condition of clients
- Prepared meals and snacks according to prescribed diets
- Reported any changes in the client's physical or emotional condition to supervisor immediately
- Monitored vital signs such as temperature, pulse rate, blood pressure
- Engaged patients in recreational activities such as reading books or playing games.
Physical Therapy Aide
STAR Physical Therapy
03.2007 - 08.2013
- Assisted physical therapists with patient treatments by setting up equipment, preparing patients for treatment and providing support throughout the session
- Maintained accurate records of patient progress, including vital signs, range-of-motion measurements and other relevant information
- Conducted exercises with patients as prescribed by the physical therapist in order to improve strength and flexibility
- Kept detailed records of patient physical therapy treatments and improvements
- Instructed patients in safe and effective use of weights, pulleys, inclined surfaces and various equipment for given treatments to reduce injury
- Worked as part of team to execute proper care of body mechanics and safety of patient.
Education
NHA-CCMA - Medical Assisting
Stepful
09.2024
Associate in Business Administration/Medical -
McCann School of Business And Technology
Sunbury, PA05.1989
Skills
- Implemented process improvement techniques and insured compliance protocols
- Infection Control
- Safety and Rehabilitation
- Direct Patient Care
- Proficient using Epic- Electronic Health Record System
- Compassionate caregiver
- Knowledge of Medical Terminology
- Friendly and Outgoing, excellent customer service
- Vital Sign Monitoring
Timeline
Front Desk Medical Receptionist
Sparta Cancer Center
01.2024 - Current
Sr. Patient Access Representative/Medical Assistant
Geisinger Medical Center
08.2015 - 01.2024
Home Health Aide
Home Instead
06.2014 - 06.2015
Home Health Scheduler
Geisinger Medical Center
04.2013 - 08.2015
Physical Therapy Aide
STAR Physical Therapy
03.2007 - 08.2013
NHA-CCMA - Medical Assisting
Stepful
Associate in Business Administration/Medical -
McCann School of Business And Technology
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