Tammy Mcgowan

Full Time Vault Teller

First National Bank Salem Va

01.1999 - 04.2002

Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
Properly processed deposits, withdrawals and payments for numerous customers daily.
Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
Maintained reliable and up-to-date knowledge of compliance regulations and cash handling best practices by participating in ongoing professional development opportunities.
Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
Balanced staff and vault at end of day and secured monies in accordance with established procedures.
Enhanced cash management efficiency by implementing streamlined vault processes and procedures.
Supported, trained and encouraged employees to actively cross-sell financial institution services and product offerings.
Improved transaction accuracy with diligent attention to detail during daily counting and verification processes.
Performed vault, alarm and door duties to facilitate opening and closing of operations.
Assisted in the successful completion of internal and external audits through meticulous record-keeping and thorough preparation of required documentation.
Collaborated with other departments as needed, ensuring seamless coordination in support of bank-wide goals and objectives.
Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
Maintained, organized and stocked teller window areas.
Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
Supported branch operations by providing timely and reliable access to stored cash reserves when needed.
Processed applications for new accounts.