Summary
Overview
Work History
Education
Skills
Timeline
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Tammy McGuriman

Richmond,VT

Summary

Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

27
27
years of professional experience

Work History

Director of Professional Services

Springer-Miller Systems
03.2012 - 08.2024
  • Direct all phases of Hotel, Spa and Food & Beverage software installation projects, from sales opportunity to implementation and turn over to Support.
  • Lead integrations team to install 3rd party interfaces to PMS using XML, Serial, and tcp/ip communication methods.
  • Implemented best practices in project management to ensure timely completion of projects within scope, budget, and quality expectations.
  • Supervise the work of 37 team members across the globe, offering constructive feedback on their work performance.
  • Integrated SpaSoft implementation business unit into Springer-Miller organization.
  • Define clear targets and objectives and communicate them to other team members.
  • Draft the budget for 3 business units and monitor expenditures.

Manager of Implementation Resources

Springer-Miller Systems
08.2007 - 03.2012
  • Built a strong team ensuring software implementations were completed successfully and professionally.
  • Increased trainer longevity from two years to an average of five years on the road.
  • Responsible for recruiting and hiring for training classes.
  • Maintained remote monthly meetings with each trainer in the department and maintaining open lines of communication.
  • Attend installations to evaluate trainer performance and in cases where additional support from management was required.

Business Development Manager

Springer-Miller Systems
08.2005 - 08.2007
  • Established strong working relationships with key Corporate Clients and fostered relationships through constant communication and on-site visits.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Collaborated with Installation Department and Product Development to achieve successful installation of newly developed software.

Director of Transient Sales

Topnotch at Stowe Resort and Spa
04.2003 - 08.2005
  • Maintain control of hotel room inventory.
  • Review all group business ensuring that it is the best fit for the property.
  • Responsible for updating and managing the Property Management System.
  • Created Reservations Training Manual, focusing on the Sales Call Process.
  • Created Group Rooms Coordinator position and system of accountability for group bookings.
  • Restructured room types in SMS |Host : 45 room types down to 15.
  • Implemented use of Rate Calculator, Group Module and Yield Controls in SMS |Host.
  • Implemented SMS |World.

Reservations Manager

Four Seasons Hotel Boston
10.2000 - 04.2003
  • Directed sales activities of nine staff members comprised of Line Staff, Supervisor, and Assistant Reservation Manager.
  • Reduced abandoned telephone calls from 25% to 2% per month over a one-year period.
  • Maintained an average of 92% or higher on 12 monthly test calls placed by Listen In, two years running.
  • Produced three month Rooms Forecasts on a weekly basis.
  • Prepared hotel Yield Strategy for current three months on a weekly basis.

Assistant Reservations Manager

Four Seasons Hotel Boston
12.1999 - 10.2000
  • Liaised in between Sales Managers, Conference Service Managers and Front Office Managers in order to ensure group reservations and arrivals were accurate and efficient.
  • Prepared group attrition statements in a timely manner in order to maximize collection of attrition fees.

Reservations Agent

Four Seasons Resort and Club Dallas
09.1997 - 12.1999
  • Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
  • Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
  • Provided customers with information about availability and pricing.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Education

Certificate - Climate Change Learning For Action

Terra.do
Stanford, CA
11.2023

Master of Science - Organizational Leadership

Norwich University Military College of Vermont
Northfield, VT
2013

Bachelor of Science - Geology

Norwich University Military College of Vermont
Northfield, VT
1993

Skills

  • Strategic planning
  • Methodologies and deployment
  • Complex problem solving
  • Budgeting and finance
  • Customer relations
  • Recruitment and talent development

Timeline

Director of Professional Services

Springer-Miller Systems
03.2012 - 08.2024

Manager of Implementation Resources

Springer-Miller Systems
08.2007 - 03.2012

Business Development Manager

Springer-Miller Systems
08.2005 - 08.2007

Director of Transient Sales

Topnotch at Stowe Resort and Spa
04.2003 - 08.2005

Reservations Manager

Four Seasons Hotel Boston
10.2000 - 04.2003

Assistant Reservations Manager

Four Seasons Hotel Boston
12.1999 - 10.2000

Reservations Agent

Four Seasons Resort and Club Dallas
09.1997 - 12.1999

Master of Science - Organizational Leadership

Norwich University Military College of Vermont

Bachelor of Science - Geology

Norwich University Military College of Vermont

Certificate - Climate Change Learning For Action

Terra.do

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