Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Tammy McIntosh

St. Johns,FL

Summary

Proven track record of enhancing patient experiences at Kindred through compassionate care and efficient problem-solving. Expert in documentation and data entry, with a knack for maintaining safety and streamlining operations. Achieved significant improvements in patient satisfaction and operational efficiency, showcasing a blend of teamwork orientation and technical prowess. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

7
7
years of professional experience

Work History

Case Processor

USBankLocations
St Johns, FL
10.2023 - Current
  • Resolved customer complaints regarding sales and service.
  • Conducted regular audits of store operations to ensure compliance with company policies.
  • Resolved customer complaints in a timely manner to maintain positive relationships.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Utilized various software and tools to streamline processes and optimize performance.

Patient Care Advocate

Kindred
Green Cove Springs, FL
10.2021 - 10.2023
  • Participated in quality improvement initiatives aimed at improving overall patient experience.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Assembled registration paperwork and placed identification bands on patient.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Improved patient outlook and daily living through compassionate care.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Participated in training sessions to stay updated on healthcare policies and registration software.
  • Implemented patient satisfaction surveys to identify areas for improvement.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Facilitated patient registration, verifying all required documentation is collected and filed properly.
  • Facilitated communication between physicians, nurses, social workers, family members, and other stakeholders in the patient's care.
  • Taught volunteers how to relate to guests, uphold patients' rights and respond to specific issues.

Cook

Kindred
Green Cove Springs, FL
08.2017 - 08.2021
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Grilled and deep fried various foods from meats to potatoes.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Resolved customer complaints regarding food quality or services provided.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Requested supplies and equipment orders, explaining needs to managers.
  • Managed inventory levels of ingredients and supplies necessary for daily operations.
  • Received and stored food and supplies.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Checked quality of food products to meet high standards.
  • Adhered to food safety standards when storing and preparing foods.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Performed basic administrative duties such as inventory management, ordering supplies.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.

Education

High School Diploma -

Liberty Central High School
Liberty, NY
06-1995

Vocational - CNA

B.O.C.E.S
Liberty, NY
06-1995

Skills

  • Workplace safety
  • Data entry proficiency
  • Stress tolerance
  • Daily reporting
  • Office management
  • Mail handling
  • Bookkeeping
  • Documentation skills
  • Teamwork orientation
  • Cash register operation

Affiliations

  • Reading
  • Nature/Walker
  • Animal lover
  • Family time
  • Music enthusiast

Timeline

Case Processor

USBankLocations
10.2023 - Current

Patient Care Advocate

Kindred
10.2021 - 10.2023

Cook

Kindred
08.2017 - 08.2021

High School Diploma -

Liberty Central High School

Vocational - CNA

B.O.C.E.S

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Tammy McIntosh