Tammy Mclane
Tampa,FL
Summary
Experienced leader in retail and technology, specializing in sales management, training, operations, and customer engagement. Proven success in increasing revenue with innovative omni-channel strategies, fostering team development, and ensuring operational efficiency. Recognized for ability to adapt to change, implement new systems, and improve key performance indicators.
Overview
20
20
years of professional experience
Work History
Software Sales | Hardware Installation/Deinstallation
Freelance / Self-Employed – Technology Services
07.2024 - Current
- Provide end-to-end support in technology solutions, including consulting on software platforms and handling physical tech setup and removal.
- Drive product sales through relationship-based selling and technical consultations.
- Manage client communications and ensure satisfaction with customized technology integrations.
General Manager & District Training Manager
Janie and Jack
07.2018 - 06.2024
- Spearheaded store leadership while serving as District Training Manager for new General Managers across the region.
- Led the store to deliver the highest volume year on record in 2023, emphasizing strategic selling and team accountability.
- Achieved top Omni % performance in the ML channel by coaching the team to build and expand customer baskets through digital platforms.
- Cross-trained the entire team on all store functions and rotated DOR roles quarterly to build a dynamic, empowered team culture.
- District support partner for visual merchandising, driving compliance and execution through seasonal workshops and store walks.
- POS Test Store Captain: piloted and helped co-write training modules for new POS system implementation.
- Holiday Helper Team Member to support peak season readiness and execution.
- Partnered with store ops to test and write modules. Collaborated in creating onboarding materials and best practices used across the company for consistent training outcomes.
Store Manager
Express
04.2016 - 08.2018
- Managed daily operations with a focus on customer experience.
- Led hiring, training, and ongoing development of both management and sales staff.
- Created and maintained a strong team culture, leading to high employee morale and retention.
- Served as a key store leader for the rollout of new company initiatives.
- Focused on sales coaching, visual standards, and KPI accountability to drive consistent performance.
Assistant Manager / Various Roles
Express
12.2005 - 04.2016
- Progressed through multiple leadership roles, culminating in Assistant Manager.
- Contributed to sales floor execution, talent development, and operational processes.
- Supported new hires and leadership transitions by training and mentoring team members.
Education
Bachelor’s Degree - International Studies
University of South Florida
Tampa, FL05.2011
Skills
- Leadership & Coaching Sales Strategy & Omni-Channel Growth Training & Development Team Building & Staff Retention Operational Excellence POS Systems & Technology Testing Visual Merchandising Customer Experience Optimization Communication & Collaboration Problem Solving & Analytical Thinking Adaptability in Fast-Paced Environments Loss Prevention & Compliance
Timeline
Software Sales | Hardware Installation/Deinstallation
Freelance / Self-Employed – Technology Services
07.2024 - Current
General Manager & District Training Manager
Janie and Jack
07.2018 - 06.2024
Store Manager
Express
04.2016 - 08.2018
Assistant Manager / Various Roles
Express
12.2005 - 04.2016
Bachelor’s Degree - International Studies
University of South Florida
Similar Profiles
Susan ClarkSusan Clark
Remote Sales Manager in Residential Construction at Self Employed Freelance ServicesRemote Sales Manager in Residential Construction at Self Employed Freelance Services
John WillisJohn Willis
Fiber Optic Technician/Business Owner at Self Employed Services/ FreelanceFiber Optic Technician/Business Owner at Self Employed Services/ Freelance
Badria AlghamdiBadria Alghamdi
Resume writter at Freelance (Self employed) · FreelanceResume writter at Freelance (Self employed) · Freelance
Andrew HarrisAndrew Harris
Cashier/Front End Service Clerk at PublixCashier/Front End Service Clerk at Publix
Candace HermanCandace Herman
Office Manager/Medical Assistant at Blue Wave PsychiatryOffice Manager/Medical Assistant at Blue Wave Psychiatry