Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tammy McManus

Berlin,NH

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

20
20
years of professional experience

Work History

Green House Associate

North Country Growers
Berlin, NH
09.2024 - Current
  • Planted, transplanted and harvested vegetables in greenhouses for market sales.
  • Inspected plants regularly to identify diseases or pests that may be present.
  • Harvested mature plants using appropriate methods while preserving quality standards.
  • Harvested vegetables by hand.
  • Ensured that all safety regulations were followed at all times during work hours.
  • Transported harvested crops from the greenhouse to designated storage areas.
  • Loaded harvested produce onto conveyor belts for sorting and packaging.
  • Collaborated with other team members to ensure efficient workflow processes were followed.
  • Assembled materials for packaging products, such as bags and containers.
  • Packed and prepared plants for shipping or sale, ensuring quality and accuracy.
  • Attended training sessions related to safety protocols in a greenhouse setting.

Assistant Office Manager

Absolute Powersports
Gorham, NH
05.2017 - 07.2018
  • Developed, implemented and maintained systems for the filing of records, reports and documents.
  • Managed office operations and procedures to ensure organizational effectiveness, efficiency and safety.
  • Resolved issues in a timely manner while maintaining excellent customer service standards.
  • Provided administrative support to senior management staff.
  • Responded promptly to customer inquiries via phone or email.
  • Coordinated with vendors for office supplies and equipment maintenance.
  • Provided technical assistance related to computer applications used by the organization.
  • Ensured compliance with company policies and procedures regarding security, confidentiality and data protection measures.
  • Processed invoices from vendors in an accurate and timely manner.
  • Greeted visitors in a professional manner, provided assistance as required.
  • Collected and coded various documents to prepare for filing, storage, and processing.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Performed account analysis and reconciliations, including bank statements and inter-company general ledger accounts.
  • Researched discrepancies between invoices, purchase orders, packing slips.
  • Received payments from customers via cash, check and credit cards to pay company invoices.
  • Handled daily cash transactions and maintained petty cash fund.
  • Prepared bank deposits.
  • Matched orders with invoices and recorded required information.
  • Identified discrepancies between source documents and entered data.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Stored hard copies of data in organized files to optimize retrieval.

Customer Service Representative

Marshall Insurance Agency
Berlin, NH
07.2016 - 04.2017
  • Answered customer inquiries via phone, email, and chat.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Processed payments received from clients promptly according to established procedures.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Gathered detailed information from customers prior to offering quotes or making recommendations.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Monitored market conditions to ensure that existing policies remain competitively priced.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Contacted underwriters and submitted forms to obtain binder coverage.

Real Estate Appraiser Assistant

Beacon Appraisals
Scarborough, ME
05.2015 - 07.2016
  • Assisted in the preparation of appraisal reports by gathering relevant data.
  • Verified all calculations within each report before submission.
  • Prepared presentation materials for real estate agents, lenders, attorneys and others.
  • Inputted data into computer systems for review by appraisers.
  • Updated databases with new listings, changes in values or taxes due on a regular basis.
  • Performed administrative duties such as filing, photocopying and scanning documents.
  • Conducted property inspections with appraiser when needed.
  • Completed research requests including title searches, tax records and zoning regulations.
  • Compiled detailed market analysis using multiple listing service data.
  • Responded promptly to customer inquiries via telephone or email.
  • Reviewed documentation for accuracy and completeness.
  • Analyzed current trends in the local real estate market.
  • Maintained organized files of appraisals, reports and documents.
  • Researched comparable sales to support value opinions.
  • Stayed current with different lender standards and documentation requirements.
  • Conducted research into values of area land and property to compile valuation reports.
  • Utilized data regarding nearby properties to help determine value on property being appraised.
  • Adhered to federal and USPAP guidelines.
  • Updated and enhanced parcel data with current maps, inventories, characteristics descriptions and applicable exemptions.
  • Maintained up-to-date understanding of trends in sales prices and construction costs to keep assessments accurate and current.

Veterinary Assistant

North Country Animal Hospital
Gorham, NH
02.2011 - 05.2015
  • Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
  • Dispensed medications orally or topically as directed by veterinarian.
  • Provided emotional support to pet owners during difficult times.
  • Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
  • Answered phone inquiries from clients regarding appointment scheduling, services offered.
  • Maintained accurate medical records of all patients.
  • Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
  • Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
  • Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
  • Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
  • Organized operating room ahead of procedures and assisted veterinarians during surgeries.
  • Released patients to owners with care directions from veterinary staff.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Helped veterinarian with neutering, tooth removal and casting broken bones.
  • Cleaned and maintained kennels, holding areas and surgical rooms.
  • Supported euthanasia procedures and disposal following regulations and owner preferences.
  • Clipped animals' claws and polished teeth to maintain hygiene.
  • Sterilized and maintained veterinary care instruments and equipment.
  • Administered immunizations and treatments following veterinarian instructions.
  • Interpreted lab results for heartworm testing, parasites, and skin scrapings.
  • Offered every owner exceptional customer service and support as well as top-notch care to each animal.
  • Organized inventory of pharmaceuticals to ensure proper stock levels.

Certified Residential Real Estate Appraiser

Valley Appraisals
Berlin, NH
02.2005 - 02.2012
  • Drafted narrative descriptions outlining key characteristics of each subject property being evaluated.
  • Interpreted zoning ordinances relating to land use restrictions that may affect the value of a property.
  • Performed comparative analyses of similar properties to ensure accuracy in appraisals.
  • Assisted clients in understanding the results of appraisals and how they may affect their decisions regarding real estate investments.
  • Maintained accurate records of all assignments completed including notes from field inspections.
  • Participated in continuing education courses to stay current on industry developments and changes in regulations.
  • Negotiated fees for services with clients while ensuring compliance with applicable laws and regulations.
  • Reviewed property titles and legal documents such as deeds, mortgages, liens, easements and encroachments.
  • Communicated effectively with lenders, loan officers and title companies throughout the appraisal process.
  • Identified potential environmental hazards associated with a property prior to evaluation.
  • Developed strategies for valuing complex properties with multiple features or special circumstances.
  • Analyzed data collected from inspections, public records, surveys and other sources to estimate the fair market value of homes.
  • Prepared detailed appraisal reports for clients, including analysis of sales trends and market conditions.
  • Adhered to professional standards set forth by the Appraisal Institute and state regulatory bodies governing real estate appraisers.
  • Researched comparable sales data using online databases such as MLS listings or Realtor websites.
  • Appraised properties as part of real estate transactions or legal proceedings.
  • Stayed current with different lender standards and documentation requirements.
  • Completed appraisals according to federal and USPAP guidelines.
  • Documented condition of each building by carefully photographing key features.
  • Considered important factors such as locations, market values and replacement costs when valuing properties.
  • Completed field inspections, structural measurements, records reviews and other historical assessments to make accurate judgments.
  • Appraised property values.
  • Reviewed new constructions to set fair values in line with regional market.
  • Maintained up-to-date understanding of trends in sales prices and construction costs to keep assessments accurate and current.

Education

Certified Residential Real Estate Appraiser -

JMB Real Estate Academy
Chelmsford
11-2007

High School Diploma -

Berlin High School
Berlin
06-1992

Skills

  • Customer Service
  • Office Equipment Maintenance
  • Meticulous attention to detail
  • Data accuracy
  • AR/AP
  • Database Management
  • Administrative Support
  • Filing and data archiving

References

  • Louise Brodeur Owner of DB Smelt Lures (603) 723-8832
  • Jim Tees Owner of Absolute Power Sports (207) 632-0074
  • Carissa Fortier Supervisor at North Country Animal Hospital (603) 326-9370
  • Jake Wight Supervisor at Beacon Appraisals (207) 956-1822

Timeline

Green House Associate

North Country Growers
09.2024 - Current

Assistant Office Manager

Absolute Powersports
05.2017 - 07.2018

Customer Service Representative

Marshall Insurance Agency
07.2016 - 04.2017

Real Estate Appraiser Assistant

Beacon Appraisals
05.2015 - 07.2016

Veterinary Assistant

North Country Animal Hospital
02.2011 - 05.2015

Certified Residential Real Estate Appraiser

Valley Appraisals
02.2005 - 02.2012

Certified Residential Real Estate Appraiser -

JMB Real Estate Academy

High School Diploma -

Berlin High School

Similar Profiles

CREATE PROFILE
Tammy McManus