Tammy Mcmath
Southgate,MI
Summary
Experienced insurance professional with over 30 years of expertise in the insurance industry, seeking a fresh start. Known for loyalty, hard work, and dedication to customers, company, and co-workers who quickly become like family. Detail-oriented professional skilled in records management, Microsoft Office, and providing exceptional customer service. Recognized by peers for strong work ethic and consistently praised as a hard worker. Reliable team player with a proven track record in problem-solving, service delivery, and time management. Eager to leverage abilities to excel in a new role. Excellent communication, interpersonal, and organizational skills. Possess a strong work ethic and adapt quickly to new tasks and environments.
Overview
19
19
years of professional experience
Work History
Account Administrator
Action Benefits Company
01.2006 - 08.2024
- Answer customer telephone calls regarding issues or questions with BCBSM/BCN insurance
- Implement policy and account changes, processing RFQs, processing new business, processing benefit changes
- Respond to general inquiries from Customers
- Develop highly empathetic client relationships
- Resolve difficult issues by working closely with internal/external Customers
- Creating and maintaining a team schedule
- Setting up many team improvement and culture committees to ensure the comfort of myself and teammates, with great emphasis on evolving and strengthening relationships with Management and the Operations team
- Attend educational classes to stay abreast of current policy updates and changes
- Certify annually for Medicare sales and product assistance
- Work closely to set up community outreach programs along with Human Resources
- Collaborate with cross-functional teams to develop effective solutions for clients' needs
- Mentor employees in complex issue resolution and drafted scripts for addressing common challenges
- Maintain customer records by updating account information in database
- Contribute to team effort by meeting performance goals and assisting colleagues when needed
- Resolve product or service issues by clarifying customer complaints and offering appropriate solutions
- Maintained accurate records and documentation, ensuring compliance with relevant regulations and policies.
Education
Diploma - Business
05.1988
Skills
- Troubleshooting and Problem Resolution
- Account Coordination
- Customer Account Review
- Training and Development
- Calendar Management
- Customer Support
- Schedule Management
- Organization
- Customer communication
- Contract management
- Organization skills
- Customer service
Timeline
Account Administrator - Action Benefits Company
01.2006 - 08.2024
Theodore Roosevelt - Diploma, Business
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