Summary
Overview
Work History
Skills
Timeline
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Tammy Mcphearson

Michigan city,IN

Summary

Dynamic Slot Supervisor at Four Winds Casino with a proven track record in enhancing customer satisfaction and compliance with gaming regulations. Skilled in cash handling and employee training, I foster strong relationships and motivate teams to achieve operational excellence, ensuring memorable guest experiences while effectively managing resources and resolving disputes.

Overview

18
18
years of professional experience

Work History

Slot Supervisor

Four Winds Casino
07.2007 - 04.2025
  • Provided exceptional guest service by quickly resolving disputes or discrepancies related to gameplay or payouts.
  • Supported compliance efforts by maintaining up-to-date knowledge of regulatory requirements governing casino operations.
  • Developed strong working relationships with vendors, suppliers, manufacturers, and industry professionals to stay informed about emerging trends in the gaming sector.
  • Assisted in the planning and execution of special events aimed at increasing foot traffic on the casino floor during specific periods.
  • Implemented effective marketing strategies to attract new customers and increase overall player engagement.
  • Evaluated employee performance regularly against established benchmarks for continuous improvement opportunities in productivity levels within the department.
  • Maintained accurate records of all transactions, including jackpots, payouts, and accounting logs.
  • Assisted guests with understanding game rules, promoting responsible gaming habits, and ensuring memorable experiences.
  • Managed inventory levels of gaming tokens, cash, and supplies to maintain smooth operations on the casino floor.
  • Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
  • Trained, supervised and evaluated workers.
  • Collaborated with other departments such as security, surveillance, and food and beverage operations for seamless integration of services offered within the establishment.
  • Improved customer satisfaction by addressing concerns and resolving issues promptly and professionally.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and management.
  • Contributed to a safe gaming environment by enforcing strict adherence to established policies regarding age verification, intoxication prevention measures, among others.
  • Enhanced team performance by providing ongoing training and coaching to staff members.
  • Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
  • Advised security guards to accompany patrons with large slot payouts to rooms or vehicles.

Skills

  • Cash handling expertise
  • Employee training
  • Policy enforcement
  • Staff scheduling
  • Casino regulations compliance
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team leadership
  • Team motivation
  • Active listening
  • Effective communication
  • Decision-making
  • Cash handling
  • Relationship building
  • Employee supervision
  • Team building
  • Self motivation
  • Professionalism
  • Customer complaint resolution

Timeline

Slot Supervisor

Four Winds Casino
07.2007 - 04.2025

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Tammy Mcphearson