Summary
Work History
Education
Skills
Timeline
Generic

Tammy Mergen

New Albany,Pa

Summary

In my experience over the years I have provided positive customer experiences by actively listening to customers concerns while providing a timely and satisfactory resolution. I have managed to contribute to the growth of my employers by being a dedicated representative and providing an energetic work attitude and operating to the best of my abilities to accommodate and satisfy both the customer as well as my employer.

Work History

House Cleaning

Gloria Buynak
Towanda, pa
2010 - Current
  • Clean and maintain home weekly for medically disabled

House Cleaning

Sara Jo Smiley
Towanda, Pa
2012 - Current
Clean and maintain home weekly for medically disabled

Restaurant Staff

Pam\'s Restaurant
Dushore, PA
2014 - Current
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Greeted customers and provided excellent customer service.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Reported to each shift on time and ready to work.
  • Performed all position responsibilities accurately and in a timely manner.
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
  • Diligently restocked work stations and display cases.
  • Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
  • Prepped items for later use to save staff time during busy hours.

House Cleaning

Marie Seward
Dushore, Pa
2016 - Current
Clean and maintain home bi-weekly

Office Manager/Administrative Assistant

Robinson Trucking
New Albany, Pa
2010 - 2014

  • Handled daily flow of paperwork and prepared invoices for billing & accounting using Open Office program.
  • Handled driver trip reports, maintenance reports, driver logs, fuel logs, and mileage reports  using Open Office program.
  • Prepared and maintained records and reports for road taxes, semi annual taxes and annual taxes using Open Office program.
  • Answered a multitude of calls per day by addressing customer/driver inquiries, solving problems and providing information.​
  • Served as the main liaison between customers, driver and delivery locations.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.​

Secretary/Notary

Asplundh GMC
Philadelphia, Pa
2005 - 09.2017
  • Supplied sales and marketing support to a sales force of 10sales reps.
  • Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.
  • Located and attached appropriate files to incoming correspondence requiring replies.
  • Frequently used word processing, spreadsheet, database and presentation software.
  • Accessed computerized financial information to answer questions related to specific accounts.
  • Matched purchase orders with invoices and recorded the necessary information.
  • Reviewed files, records and other documents to obtain information and respond to requests.
  • Adhered to all confidentiality requirements at all times.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
  • Performed Notary duties for dealership
  • Created direct marketing pamphlets for dealership and initiated contact with perspective clients.
  • Directed clients to appropriate department according to their needs
  • Entered and maintained service invoices as well as sale invoices

Customer Service & Supervisor

Budget Car Rental
Philadelphia, PA
1994 - 09.2017
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Trained staff on operating procedures and company services.
  • Provided accurate, specific and timely performance feedback for CSRs.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Fostered an environment which encouraged continual process improvements.
  • Effective liaison between customers and internal departments.
  • Managed work flow to exceed quality service goals.
  • Entered all new hire information and submitted it to HR
  • Assisted with interviews and new hire process
  • Maintained daily reconciliation reports
  • Data entry for our department as well as other departments.
  • Writing rental contracts for automobiles, trucks and recreational vehicles.
  • Supervising and maintaining payroll and employee records for a crew of 20.
  • Acted as liaison between company and machinist union to insure contracts were fair to both company as well as union members.
  • Adhered to all confidentiality requirements at all times.
  • Solved unresolved customer issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Maintained accurate records of past due customer account activity.

Chamber Maid

Trump Castle & Casino
Atlantic City, NJ
-
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Cleaned stocked and replenished all rooms & suites according to assignment.
  • Completed daily inventory according to company policy upon beginning and end of shift.
  • Promoted to General Clean team within 3 months of initial hire
  • Responsible for the complete disassembly and restoration of out of service rooms, ultimately making them brand new. 

Supervisor

Fantasy Island Amusement Park
Beach Haven, NJ
1985 - 1994
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Trained and evaluated personnel in mercantile arcade.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Generated repeat business through exceptional customer service.
  • Planned and coordinated the availability of products for advertising and promotion purposes.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Completed stock orders and managed inventory levels.
  • Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.

Patient Care Assistant

Regional Orthopedic Professional Association
Cherry Hill, NJ
1999 - 2000
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Obtained information about clients\' medical history, drug history, complaints and allergies.
  • Scheduled clients medical appointments.
  • Requested any authorizations needed from insurance carries for patient testing or procedures.
  • Maintained a clean, healthy and safe environment.
  • Assisted with patient transfer and ambulation.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.

Education

Real Estate - Real Estate

Northern Tier Career Center
Towanda, PA
2015

Medical Assistant - Medical

Star Technical Institute
Stratford, NJ
2000

Skills

  • Customer Satisfaction
  • Data Entry
  • Strong Organizational Skills
  • Dedicated Representative
  • Familiar with Open Office & Microsoft Word & Excel
  • Payroll & Scheduling
  • Invoicing

Timeline

House Cleaning

Gloria Buynak
2010 - Current

House Cleaning

Sara Jo Smiley
2012 - Current

Restaurant Staff

Pam\'s Restaurant
2014 - Current

House Cleaning

Marie Seward
2016 - Current

Office Manager/Administrative Assistant

Robinson Trucking
2010 - 2014

Secretary/Notary

Asplundh GMC
2005 - 09.2017

Customer Service & Supervisor

Budget Car Rental
1994 - 09.2017

Chamber Maid

Trump Castle & Casino
-

Supervisor

Fantasy Island Amusement Park
1985 - 1994

Patient Care Assistant

Regional Orthopedic Professional Association
1999 - 2000

Real Estate - Real Estate

Northern Tier Career Center

Medical Assistant - Medical

Star Technical Institute

Similar Profiles

CREATE PROFILE
Tammy Mergen