Open To Work
Tammy Messinese
Beavercreek,OH
Summary
Detail-oriented office administrator skilled in time management, customer service, and operational optimization. Proven track record in enhancing office efficiency and increasing customer satisfaction.
Overview
21
21
years of professional experience
Work History
Office Administrator
Brightside
Jacksonville, FL
03.2024 - Current
- Coordinated scheduling for meetings, optimizing calendar usage and resource allocation.
- Facilitated office maintenance requests, liaising with vendors to ensure timely resolutions.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including scheduling duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Enhanced customer service by developing feedback system that addressed client concerns promptly.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
Registered Medical Assistant
Premier Health Partners
Dayton, OH
07.2014 - 03.2024
- Coordinated patient appointments and managed electronic health records efficiently.
- Administered patient care, including vital signs monitoring and health history documentation.
- Educated patients on treatment plans and medication instructions for improved compliance.
- Trained and mentored junior medical assistants, fostering team development and skill enhancement.
- Collaborated with interdisciplinary teams to optimize patient care strategies and outcomes.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Obtained client medical history, medication information, symptoms, and allergies.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Coordinated with insurance companies to verify coverage, facilitating smoother patient experience.
Registered Medical Assistant
Wright State Physicians Inc.
Dayton, OH
10.2004 - 07.2014
- Assisted physicians with examinations and minor surgical procedures, enhancing workflow.
- Streamlined office operations by implementing new scheduling software, improving appointment management.
- Ensured compliance with healthcare regulations and maintained high standards of patient confidentiality.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient appointments and managed electronic health records efficiently.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Coordinated surgical schedules for multiple physicians, ensuring optimal patient flow.
- Implemented tracking systems for appointment confirmations, reducing no-show rates.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Verified insurance coverage and obtained pre-authorizations.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
Education
Bachelor of Science - Business
Western Governors University
Salt Lake City, UT08.2022
No Degree - Medical Service Specialist
Community College of The Air Force
Wichita Falls, TX04.1989
Skills
- Time management
- Administrative support
- Database entry
- Document management
- Schedule and calendar management
- Payroll and accounts payable and receivable
- Customer service
- Medical terminology
- Complex Problem-solving
- Insurance authorizations
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Office Administrator
Brightside
03.2024 - Current
Registered Medical Assistant
Premier Health Partners
07.2014 - 03.2024
Registered Medical Assistant
Wright State Physicians Inc.
10.2004 - 07.2014
Bachelor of Science - Business
Western Governors University
No Degree - Medical Service Specialist
Community College of The Air Force