Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Volunteer
Tammy Meyer

Tammy Meyer

Minneapolis,MN

Summary

Strive to go above and beyond for those in need, taking their unique qualities into consideration. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

Home Depot
Blaine
08.2022 - 02.2024
  • Established positive connections with customers through friendly interactions
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries
  • Updated system with order specifics and customer details, preferences, and billing information
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports
  • Resolved customer complaints promptly and efficiently
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Shift Lead

Kwik Trip
08.2019 - 07.2022
  • Completed store opening and closing procedures and balanced tills.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Responded to and resolved customer questions and concerns.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.

Customer Service Representative

Customer Elations
03.2014 - 08.2019
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Barista

Dunn Bros. Inc.
09.2011 - 03.2014
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.

Classroom Assistant

ISD #728
09.2001 - 05.2011
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Facilitated safe and inclusive classroom setting, where all students felt valued and able to contribute.
  • Contributed to significant decrease in classroom disruptions by establishing clear behavioral guidelines.
  • Prepared educational materials to enrich lesson plans, making learning more accessible and enjoyable.
  • Organized and managed classroom resources to ensure smooth operation of daily activities.
  • Assisted teachers in managing class behavior, resulting in a more focused learning environment.
  • Aided students individually or in small groups, reinforcing material taught by the teacher.
  • Supported students with special needs, ensuring their full participation in classroom activities.
  • Established positive relationships with students, fostering a supportive and inclusive classroom community.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
  • Stepped into non-classroom environments such as libraries to help staff manage demand.
  • Assisted with school field trips and special events by collecting permission slips and payments.

Education

Bachelor of Science - Criminal Justice

MN School of Business
Elk River
12.2013

Skills

  • Helping others
  • Acknowledging individuality
  • Effective listening and communication skills
  • Conducting research
  • Problem solving
  • Reporting and documenting pertinent information

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Home Depot
08.2022 - 02.2024

Shift Lead

Kwik Trip
08.2019 - 07.2022

Customer Service Representative

Customer Elations
03.2014 - 08.2019

Barista

Dunn Bros. Inc.
09.2011 - 03.2014

Classroom Assistant

ISD #728
09.2001 - 05.2011

Bachelor of Science - Criminal Justice

MN School of Business

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Tammy Meyer