Summary
Overview
Work History
Skills
Timeline
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Tammy Meyer

Sedro-Woolley,WA

Summary

Accomplished Customer Service Lead at Fred Meyer, adept in fast-paced problem solving and customer complaint resolution, significantly enhanced customer satisfaction. Expert in inventory control and cash handling, mentored new staff, and ensured compliance with legal regulations, driving productivity and maintaining financial integrity.

Overview

8
8
years of professional experience

Work History

Customer Service Lead

Fred Meyer
11.2016 - Current
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Ensured compliance with inventory management and anti-money laundering regulations.
  • Upheld strict compliance with anti-money laundering regulations.
  • Conducted thorough audits of money services and lotto operations to maintain financial integrity.
  • Managed the issuance and auditing of fish and game licenses, ensuring adherence to legal requirements.
  • Ensured adherence to anti-money laundering regulations through regular audits and maintenance.

Skills

  • Email etiquette
  • Payment processing
  • Cash handling
  • Fast pace problem solving
  • Inventory control
  • Customer complaint resolution
  • Call flow maximization
  • Client engagement
  • Billing arrangements

Timeline

Customer Service Lead

Fred Meyer
11.2016 - Current
Tammy Meyer