TAMMY MICHAUD
Mims,FL
Summary
Experienced administrative professional well-versed in clerical, accounting and records management functions. Friendly and reliable team player with excellent judgment, strong critical thinking skills and good problem- solving abilities. Seeking a new professional challenge in a fast-paced environment. Friendly Receptionist with 20-year background in Clerical settings. Knowledgeable about security, service and clerical requirements. Able to take on multiple simultaneous tasks with excellent time management abilities and a resourceful approach. Documents filing Management Skills Customer Service Office Procedures Telephone Skills Social/Behavioral Sciences Business Math/English Accounting Food Service Server Waitress
Overview
23
23
years of professional experience
Work History
Health Unit Coordinator PCU
AdventHealth
New Smyrna Beach, Florida
03.2021 - Current
- Assisted with processing patient admissions, transfers and discharges.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Provided concierge service to assist patients and families and direct them to available resources.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Organized patient files and streamlined operations to improve efficiency.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Received and routed laboratory results to correct clinical staff members.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments and handling patient inquiries.
Patient Registrar
PARRISH MEDICAL CENTER
Titusville, FL
05.2019 - Current
- Facilitated timely check-in by greeting visitors and establishing purpose of visits
- Used Meditech to schedule and manage patient appointments
- Collected and processed co-payments and out-of-pocket charges using Meditech
- Verified important patient information such as Meditech for entry into patient management system
- Used Meditech to schedule appointments
- Assisted patients in filling out check-in and payment paperwork
- Reviewed and corrected claim errors to facilitate smooth processingT
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
- Verify patients Insurance benefits Through Periscope and Nthrive
- Register and Pre-Register Patients for Labs and Diagnostic Procedures
Cash Poster/Billing Specialist
North Brevard Medical Support/Parrish Medical Group
Titusville, Florida
09.2018 - 05.2019
- Analyzed departmental documents for appropriate distribution and filing
- Copied, logged and scanned supporting documentation
- Verified data integrity and accuracy
- Maintain Medical Billing and Payments with Various Insurance Companies
- Work closely with the Director of Operations of Medical Billing Operations and Finance Department on day to day basis
- Responsible for balancing Monthly deposits from Insurance companies and Patient Payments accurately and efficiently
- Responsible for keeping accurate records on a day to day basis on an Excel spreadsheet
- I post all payments from Insurance companies (BlueCross, Aetna, Humana, Cigna, Medicare, Wellcare etc,) and Patients
- Balance the Posting Report on a Daily Basis
Bookkeeper
BREVARD COUNTY SCHOOL BOARD
Viera, FL
08.2017 - 02.2018
- Proactively identified all accounting errors by developing cross-referencing databases
- Reconciled company bank, credit card and line of credit accounts
- Analyzed and adjusted inconsistencies in automated supply accounting system
- Analyzed figures, postings and documents to ensure accounting program accuracy
- Maintained account accuracy by reviewing and reconciling checks on a monthly basis
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements
- Provided outstanding customer service by handling issues professionally and in a timely manner
- Handled data and client communications and filling procedures with an updated automated system
- Directed the automation of office procedures such as correspondence management, recordkeeping and online communications
- Recorded deposits into AS400, reconciled monthly bank accounts and tracked all expenses
- Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies
- I
- IA
- Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances
CASH POSTER/BILLING, NORTH BREVARD MEDICAL SUPPORT
, FLORIDA
09.2015 - 08.2017
- Analyzed departmental documents for appropriate distribution and filing
- Copied, logged and scanned supporting documentation
- Verified data integrity and accuracy
- Maintain Medical Billing and Payments with Various Insurance Companies
- Work closely with the Director of Operations of Medical Billing Operations and Finance Department on day to day basis
- Responsible for balancing Monthly deposits from Insurance companies and Patient Payments accurately and efficiently
- Responsible for keeping accurate records on a day to day basis on an Excel spreadsheet
- I post all payments from Insurance companies (BlueCross, Aetna, Humana, Cigna, Medicare, Wellcare
FOOD AND NUTRITION SERVICE WORKER II
Parrish Medical Center
Titusville, Florida
08.2014 - 09.2015
- Maintained food safety standards at all times
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Weighed, packaged and labeled meat and seafood products, following proper dating procedures
- Observed customer purchases in line and differentiated between standard portions
- Replenished condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas
- Kept the pastry case stocked
- Prepared, cut, weighed and wrapped deli meats and cheeses
- Delivered quality service by providing a warm and welcoming environment
- Proofed dough and baked breads, cookies and other bakery products
- Bussed and reset tables and kept dining room and work areas clean
- Kept facility compliant with health codes, sanitation requirements and license regulations
- 30 years retail experience
- Set performance expectations and provided honest feedback
- Verified cash drawer against the day's receipts 25 years leadership experienceI : :
- Processed credit cards, checks, gift cards and coupons
- Affected quick resolutions to customer problems and brought in management when needed
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits
- Refilled and rotated items on shelves to maintain well-stocked inventory
Title Clerk Lead Specialist
Brevard County Tax Collector
Titusville, Florida
08.1999 - 05.2014
- Received and processed paperwork for titles, new license plates and renewals
- Entered title and vehicle information into database
- Provided each member of the public with exceptional service and knowledgeable support to maintain smooth operations and happy customers
- Assisted with the preparation and submission of affidavits, deeds and other records for land purchases
- Collected taxes and fees, submitted payments and issued receipts
- Addressed customer service inquiries thoroughly and quickly
- Handled incoming and outgoing correspondence, including faxes, phone and email
- Greeted customers and visitors in-person and via telephone calls
- Ensured that all calls were answered in a timely manner and that all calls were forwarded to the appropriate parties
- Maintained professionalism and respectfulness while greeting and welcoming visitors, vendors and the public to the facility
- Trained team members, both in the office and remotely
- Able to resolve customers needs in a timely manner
- Maintain all record-keeping procedures without error
- Complete Dealer and Title Registrations, Dealer CVR Reports on a Monthly and Daily Basis
- Ability to complete Fast titles and Voiding Capabilities
- Towing and Storage Procedures
- O
- Cashiering and Balancing Cashier drawer on Daily Basis
- Diligent, oriented office clerk Leadership Quality for assisting and teaching other employees with
- DHSMV Policy and Procedures and all other office functions with 16 years of experience
- Assist Management with all Office Procedures
- All Yearly Evaluations Above average and was Promoted to Lead Specialist Manager in August 2013
Education
Associate of Science - OFFICE SYSTEMS TECHNOLOGY
Brevard Community College
Titusville, FL05.2000
Skills
- Computer Skills
- Microsoft Word
- SKILLS
- Microsoft Windows
- Keyboarding I,II and III
- WordPerfect
- Type 55 per minute
- Machine Transcripts I and II
- Desktop Publishing
- Microcomputer Apps
- Microsoft Office
- Outlook
- Excel
- Power Point
- Basic Internet Skills
Timeline
Health Unit Coordinator PCU
AdventHealth
03.2021 - Current
Patient Registrar
PARRISH MEDICAL CENTER
05.2019 - Current
Cash Poster/Billing Specialist
North Brevard Medical Support/Parrish Medical Group
09.2018 - 05.2019
Bookkeeper
BREVARD COUNTY SCHOOL BOARD
08.2017 - 02.2018
CASH POSTER/BILLING, NORTH BREVARD MEDICAL SUPPORT
09.2015 - 08.2017
FOOD AND NUTRITION SERVICE WORKER II
Parrish Medical Center
08.2014 - 09.2015
Title Clerk Lead Specialist
Brevard County Tax Collector
08.1999 - 05.2014
Associate of Science - OFFICE SYSTEMS TECHNOLOGY
Brevard Community College
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