Tammy Michaud

• Attended regularly scheduled case management and staff meetings.
• Maintained up-to-date and accurate contacts and progress note records.
• Assisted in conducting needs assessments to identify key areas of service needs.

Faxing utilization clinical reviews to third party payers

· Monitoring receipt and distribution of third-party payer requests and logs

· Assists with locating appropriate facilities for placement of patients moving to another level of care

· Facilitation of the transfer to alternate care facilities including transport arrangements

· Facilitating referrals for home care services

· Provides backup administrative/clerical assistance to department administrative assistant

· Assists with providing patients with Medicare Important Message (IM) per policy

· Insurance authorization follow up

· Assists CM staff with clerical duties such as faxing and telephone support

· Performs other duties as assigned

· Intermediate to advanced computer skills required to include, but not limited to Microsoft Office, Word, Outlook, Power Point and Excel.

· Excellent interpersonal and communication skills are required.

· Medical terminology helpful.

· Good public relations/clerical and computer skills.

I

• Assisted with processing patient admissions, transfers and discharges.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Assembled and maintained patient medical records and other documents related to patient care.
• Responded to patient call lights to expedite appropriate follow-through.
• Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
• Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
• Provided concierge service to assist patients and families and direct them to available resources.
• Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
• Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Communicated with patients, ensuring that medical information was kept private.
• Created customized care plans, working with hospital staff and families to assess and meet individual needs.
• Removed trash and straightened counters to keep pharmacy area clean and neat.

• Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
• Followed up with patients to reschedule missed appointments.
• Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
• Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
• Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
• Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
• Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
• Coordinated with other departments to facilitate seamless operation and excellent patient care.
• Processed payments and managed financial records to facilitate proper billing and tracking of payment history.
• Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
• Maintained accurate patient records for proper tracking of patient history and treatment.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Performed various administrative tasks by filing, copying and faxing documents.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

• Facilitated timely check-in by greeting visitors and establishing purpose of visits
• Used Meditech to schedule and manage patient appointments
• Collected and processed co-payments and out-of-pocket charges using Meditech
• Verified important patient information such as Meditech for entry into patient management system
• Assisted patients in filling out check-in and payment paperwork
• Reviewed and corrected claim errors to facilitate smooth processing
• Skillfully developed departmental goals, objectives, standards of performance, policies and procedures
• Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
• Verify patients Insurance benefits Through Periscope and Nthrive
• Register and Pre-Register Patients for Labs and Diagnostic Procedures.
• Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
• Accurately inputted patient and insurance information into company's computer system using [Software].
• Imaged and scanned patient and registration documentation into electronic patient records.
• Facilitated timely check-in by greeting visitors and establishing purpose of visits.
• Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
• Coordinated with nursing staff to process and direct patients to appropriate departments
• Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
• Collected and processed co-payments and out-of-pocket charges using [Software].
• Verified medications, symptoms and other important patient information for entry into patient management system.
• Verified insurance coverage to confirm patient coverage for necessary medical services.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
• Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
• Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
• Scheduled [Number]+ daily appointments using computerized calendars.

• Analyzed departmental documents for appropriate distribution and filing
• Copied, logged and scanned supporting documentation
• Verified data integrity and accuracy
• Maintain Medical Billing and Payments with Various Insurance Companies
• Work closely with the Director of Operations of Medical Billing Operations and Finance Department on day to day basis
• Responsible for balancing Monthly deposits from Insurance companies and Patient Payments accurately and efficiently
• Responsible for keeping accurate records on a day to day basis on an Excel spreadsheet
• I post all payments from Insurance companies (BlueCross, Aetna, Humana, Cigna, Medicare, Wellcare etc,) and Patients
• Balance the Posting Report on a Daily Basis.

• Proactively identified all accounting errors by developing cross-referencing databases
• Reconciled company bank, credit card and line of credit accounts
• Analyzed and adjusted inconsistencies in automated supply accounting system
• Analyzed figures, postings and documents to ensure accounting program accuracy
• Maintained account accuracy by reviewing and reconciling checks on a monthly basis
• Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements
• Provided outstanding customer service by handling issues professionally and in a timely manner
• Handled data and client communications and filling procedures with an updated automated system
• Directed the automation of office procedures such as correspondence management, recordkeeping and online communications
• Recorded deposits into AS400, reconciled monthly bank accounts and tracked all expenses
• Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies
• Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.

• Analyzed departmental documents for appropriate distribution and filing
• Copied, logged and scanned supporting documentation
• Verified data integrity and accuracy
• Maintain Medical Billing and Payments with Various Insurance Companies
• Work closely with the Director of Operations of Medical Billing Operations and Finance Department on day to day basis
• Responsible for balancing Monthly deposits from Insurance companies and Patient Payments accurately and efficiently
• Responsible for keeping accurate records on a day to day basis on an Excel spreadsheet
• I post all payments from Insurance companies (BlueCross, Aetna, Humana, Cigna, Medicare, Wellcare etc,).

• Maintained food safety standards at all times
• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
• Weighed, packaged and labeled meat and seafood products, following proper dating procedures
• Observed customer purchases in line and differentiated between standard portions
• Replenished condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas
• Kept the pastry case stocked
• Prepared, cut, weighed and wrapped deli meats and cheeses
• Delivered quality service by providing a warm and welcoming environment
• Proofed dough and baked breads, cookies and other bakery products
• Bussed and reset tables and kept dining room and work areas clean
• Kept facility compliant with health codes, sanitation requirements and license regulations.

• Received and processed paperwork for titles, new license plates and renewals
• Entered title and vehicle information into database
• Provided each member of the public with exceptional service and knowledgeable support to maintain smooth operations and happy customers
• Assisted with the preparation and submission of affidavits, deeds and other records for land purchases
• Collected taxes and fees, submitted payments and issued receipts
• Addressed customer service inquiries thoroughly and quickly
• Handled incoming and outgoing correspondence, including faxes, phone and email
• Greeted customers and visitors in-person and via telephone calls
• Ensured that all calls were answered in a timely manner and that all calls were forwarded to the appropriate parties
• Maintained professionalism and respectfulness while greeting and welcoming visitors, vendors and the public to the facility
• Trained team members, both in the office and remotely
• Able to resolve customers needs in a timely manner
• Maintain all record-keeping procedures without error
• Complete Dealer and Title Registrations, Dealer CVR Reports on a Monthly and Daily Basis
• Ability to complete Fast titles and Voiding Capabilities
• Towing and Storage Procedures
• Cashiering and Balancing Cashier drawer on Daily Basis
• Diligent, oriented office clerk Leadership Quality for assisting and teaching other employees with DHSMV Policy and Procedures and all other office functions with 16 years of experience
• Assist Management with all Office Procedures
• All Yearly Evaluations Above average and was Promoted to Lead Specialist Manager in August 2013.