Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tammy Middendorf

Richmond,MN

Summary

Dynamic operations leader with extensive experience at Harvest Bank, excelling in team development and client relationship management. Proven track record in implementing strategic initiatives, enhancing compliance, and driving operational efficiency. Skilled in fostering a culture of continuous improvement while adeptly managing multiple tasks and challenges. Committed to delivering exceptional service and operational excellence.

Overview

26
26
years of professional experience
1
1
Certification

Work History

VP of Operations

Harvest Bank
11.2011 - Current
  • Oversee the daily operations of four bank branches, ensuring smooth, efficient, and compliant execution of all services provided.
  • Manage and coach a team of 30+ staff, including teller/CSR supervisors, tellers/CSRs, and operations support personnel.
  • Help ensure customer satisfaction by coaching and doing.
  • Implement and maintain compliance with federal and state banking regulations, internal policies, and industry best practices.
  • Lead on product implementation that included a fraud detection system, an intranet, and successfully implemented a new payroll system.
  • Cultivate strong relationships with cash management customers ensuring they are taken care of with the highest level of service.
  • Collaborate with senior management to develop and execute strategic plans, aligning branch operations with broader company goals.
  • Mentor team members on best practices in operations management, fostering a culture of continuous learning and growth within the organization.
  • Wear many hats that include being the Cashier, BSA Officer, and Human Resources Manager.

Branch Manager

TCF National Bank
01.2000 - 10.2010
  • Led branch operations, ensuring adherence to company policies and operational excellence.
  • Developed and implemented strategic sales initiatives to drive revenue growth and enhance customer satisfaction.
  • Mentored and trained staff on best practices, improving team performance and service quality.
  • Analyzed financial reports to identify trends and recommend strategies for cost reduction and efficiency gains.

Education

Bachelor of Arts - Business Administration

University of North Dakota
Grand Forks, ND

Skills

  • Operations management
  • Organizational development
  • Proficient in managing multiple tasks
  • Responsive to new challenges
  • Skilled team leader
  • Staff training/development
  • Client relationship management
  • Commitment to professional standards
  • Continuous improvement

Certification

Current Certifications

Accredited ACH Professional (AAP)


Former Passed Tests

National Check Professional (NCP)

Society of Human Resources Management (SHRM)

Series 6 and 63

Timeline

VP of Operations

Harvest Bank
11.2011 - Current

Branch Manager

TCF National Bank
01.2000 - 10.2010

Bachelor of Arts - Business Administration

University of North Dakota

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