Tammy Miller
housekeeper
Allentown,PA
Summary
Dedicated housekeeper with extensive experience at Lehigh Valley Hospital, ensuring a sterile environment through meticulous cleaning and waste disposal. Recognized for exceptional attention to detail and strong organizational skills, consistently exceeding hygiene standards while maintaining confidentiality and fostering teamwork. Proficient in using hospital-grade disinfectants to uphold safety protocols.
Overview
19
19
years of professional experience
Work History
Housekeeper
Motel 6 Hotel
11.2021 - Current
- Performed routine cleaning tasks to maintain cleanliness and sanitation standards in assigned areas.
- Assisted in organizing cleaning supplies and equipment for efficient workflow.
- Learned proper use of cleaning products and tools to ensure safety and effectiveness.
- Collaborated with team members to complete daily cleaning schedules efficiently.
- perform laundry task in the morning to prepare for cleaning through the day.
Maid
Self-employeed
11.2016 - 10.2021
- Cleaned and sanitized residential areas, including bathrooms, kitchens, bedrooms, and living spaces.
- Managed time effectively to complete routine and deep cleaning tasks within set schedules.
- Provided specialized cleaning services, such as carpet and upholstery cleaning, based on client needs.
- Ensured high standards of cleanliness by using safe, efficient cleaning products and equipment.
- Built strong client relationships through consistent, reliable service and personalized cleaning plans.
- Maintained confidentiality and professionalism while working in clients' homes.
Warehouse Worker
Tri-Dim Filter Corporation
08.2015 - 09.2016
- Accurately packed and labeled products for shipment, ensuring proper packaging to prevent damage during transit.
- Organized and maintained inventory by sorting and storing products in designated areas.
- Operated warehouse equipment, including forklifts and pallet jacks, to move products safely and efficiently.
- Followed safety protocols and company procedures to maintain a clean, hazard-free work environment.
- Worked collaboratively with team members to meet daily packing and shipping goals.
- Inspected products for defects or discrepancies, reporting any issues to supervisors promptly.
Call Center Representative
IQor
01.2016 - 07.2016
- Assisted customers with billing inquiries, providing clear explanations of charges and payment options for electric and gas services.
- Processed payments, set up payment plans, and managed account adjustments for customers in arrears.
- Resolved customer disputes regarding billing discrepancies by investigating issues and providing accurate solutions.
- Updated customer information and account details in the system, ensuring accurate billing records.
- Educated customers on energy-saving tips and available programs to help reduce their utility bills.
- Maintained high customer satisfaction by delivering prompt, courteous, and professional service while adhering to company policies.
Maid
Self-employeed
01.2013 - 03.2015
- Cleaned and sanitized residential areas, including bathrooms, kitchens, bedrooms, and living spaces.
- Managed time effectively to complete routine and deep cleaning tasks within set schedules.
- Provided specialized cleaning services, such as carpet and upholstery cleaning, based on client needs.
- Ensured high standards of cleanliness by using safe, efficient cleaning products and equipment.
- Built strong client relationships through consistent, reliable service and personalized cleaning plans.
- Maintained confidentiality and professionalism while working in clients' homes.
Housekeeper
Lehigh Valley Hospital and Health Network
08.2006 - 12.2012
- Cleaned and sanitized patient rooms, common areas, and medical facilities, ensuring a sterile and safe environment.
- Disposed of waste, including biohazard materials, following strict hospital protocols and safety guidelines.
- Restocked supplies (e.g., linens, toiletries, cleaning agents) to maintain readiness for patient care and facility needs.
- Maintained cleanliness in high-traffic areas, including hallways, waiting rooms, and bathrooms, to support patient comfort and hospital hygiene standards.
- Reported maintenance issues, damages, or safety concerns to supervisors promptly to minimize disruptions.
- Collaborated with healthcare staff to ensure that cleaning procedures met infection control standards and hospital regulations.
Education
GED -
William Allen Highschool
Allentown, PA01-2000
Skills
- Attention to Detail – Thoroughly cleaning and sanitizing spaces, ensuring no area is overlooked
- Time Management – Effectively prioritizing tasks to ensure rooms and areas are cleaned efficiently within tight schedules
- Customer Service – Providing courteous and professional service to ensure a positive experience for all clients, employees, and visitors
- Cleaning & Sanitizing – Proficient in using appropriate cleaning agents and equipment to maintain a sterile environment
- Organization – Keeping supplies organized and ensuring proper storage of cleaning materials and tools
- Physical Stamina – Maintaining a high level of energy and endurance to perform repetitive physical tasks in large facilities
- Team Collaboration – Working effectively with colleagues to ensure efficient and thorough cleaning across the entire facility
- Problem Solving – Addressing cleaning-related issues or customer concerns with practical, immediate solutions
- Floor Care – Knowledge of various floor types (carpet, tile, hardwood) and the best practices for their care and cleaning
- Waste Disposal – Managing waste and recyclables according to safety standards and environmental guidelines
- Health & Safety Knowledge – Familiar with OSHA standards and hospital-grade disinfectants to maintain a safe environment for all
- Equipment Handling – Competence in operating and maintaining industrial cleaning equipment, such as floor buffers and vacuum cleaners
- Confidentiality – Respecting client privacy and confidentiality, especially in areas with sensitive information or medical settings
- Adaptability – Adjusting cleaning tasks based on specific needs (eg, event clean-up or post-incident situations)
- Communication Skills – Effectively communicating with management and team members to address concerns, share updates, or report issues
Languages
English
Full Professional
Interests
- starting my own cleaning business
- farthing education
- cleaning
- helping people in need
Timeline
Housekeeper
Motel 6 Hotel
11.2021 - Current
Maid
Self-employeed
11.2016 - 10.2021
Call Center Representative
IQor
01.2016 - 07.2016
Warehouse Worker
Tri-Dim Filter Corporation
08.2015 - 09.2016
Maid
Self-employeed
01.2013 - 03.2015
Housekeeper
Lehigh Valley Hospital and Health Network
08.2006 - 12.2012
GED -
William Allen Highschool
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