Tammy Mitchell
Queen Creek,AZ
Summary
Dynamic professional with extensive experience in the financial sector, specializing in claims resolution, recovery efforts, and the implementation of robust fraud detection and prevention strategies. Proven track record of thriving in high-pressure roles while fostering collaboration and motivating team members to achieve collective goals. Exceptional patience, empathy, and understanding enhance the delivery of top-tier service to clients and colleagues. Strong research, analytical, and decision-making skills, combined with a sense of urgency, drive performance in fast-paced and ever-evolving environments, complemented by extensive knowledge of ACH transactions and ledger balancing.
Overview
13
13
years of professional experience
1
1
Certification
Work History
ATO /Senior Fraud Analyst II
Bank of America
11.2023 - Current
- Analyzed transaction data to identify fraudulent patterns and anomalies.
- Developed and implemented fraud detection strategies using advanced analytics tools.
- Collaborated with cross-functional teams to enhance fraud prevention protocols.
- Conducted thorough investigations of suspicious activities and reported findings accordingly.
- Mentored junior analysts, providing guidance on best practices in fraud analysis.
- Streamlined reporting processes to improve accuracy and efficiency of fraud assessments.
- Evaluated emerging fraud trends to inform strategic decision-making initiatives.
- Presented insights and recommendations to senior leadership to drive organizational improvements in fraud management.
- Improved case resolution times by streamlining investigation processes and optimizing resource allocation.
- Developed and maintained strong working relationships with law enforcement agencies for collaborative fraud investigations.
- Served as an internal consultant on fraud-related matters, providing insights and recommendations to various departments as needed.
- Conducted comprehensive fraud risk assessments, identifying potential vulnerabilities and recommending appropriate mitigation measures.
- Provided expert guidance on emerging fraud trends, ensuring proactive response to new threats and risks.
- Leveraged expertise in statistical analysis to identify patterns indicative of fraudulent behavior or transaction anomalies.
- Played a key role in the development and execution of anti-fraud awareness campaigns aimed at educating employees and customers about common scams and tactics used by malicious actors.
- Increased customer satisfaction by resolving fraud inquiries promptly and providing clear communication throughout the process.
- Promoted a culture of integrity within the organization by fostering awareness of ethical standards and compliance requirements related to fraud prevention.
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
Executive Escalations/Client Advocate
Bank of America
01.2021 - Current
- Respond to and manage complaints and escalations
- Research various accounts for errors, discrepancies, and communication errors
- Ensuring strategic and operational issues are resolved
- Function as enterprise level consultant for executives
- Triage, troubleshoot and act as a company advocate for our client
Sr Accounting Specialist
Bank of America
01.2020 - 01.2021
- Preform critical functions
- Reconciled accounts on Ledgers, Oscar, ECM and Epic Rejects
- Assisted two different LOB’s in 2020 Payment Research and Payment Rejects
- Gold Award for strong knowledge of Payment Research, Pay rejects and Network
Accounting Specialist III
Bank of America
01.2019 - 01.2020
- Preformed a variety of clerical/accounting functions
- Reconciled accounts on Ledgers, Oscar and ECM
- Debit or Credited checking accounts or credit card accounts
- Multi-tasked several functions through-out the day/week in different systems
Claims Analyst II Back Office, Customer Transaction Solutions Payment Research/CBR
Bank of America
01.2017 - 01.2019
- Effectively researched credit card transactions to remediate customers appropriately
- Collaborated with the ATM department to resolve complex customer inquires
- Resolved payment disputes with high level of knowledge to provide the best experience for the customer
- Performed complex research to located originating source of customer funds through ledger information
Fraud Analyst I & Fraud Analyst II
Bank of America
01.2013 - 01.2017
- Reviewed individual cases to manage risk on new credit card applications
- Provided additional support to multiple lines of business to effectively meet business needs
- Completed new hire training classes and provided continued coaching
- Taken and placed calls to customers to collect and analyze new information on existing credit card applications
Education
High School Diploma -
Maryvale High School
Phoenix, AZSkills
- Decade of customer satisfaction success
- Skilled in data analysis tools
- Strong organizational skills
- Thorough attention to detail
- Monitors and flags suspicious transactions
- Experience in data privacy instruction
- Optimized assignment preparation
- Investigates fraudulent transaction trends
- Transaction analysis
- Fraud mitigation techniques
- Fraud risk assessment
- Fraud prevention strategies
Accomplishments
- Documented and resolved fraud trends which led to reduced financial loss.
- Supervised team of 5 staff members.
Certification
- CFE - Certified Fraud Examiner
Timeline
ATO /Senior Fraud Analyst II
Bank of America
11.2023 - Current
Executive Escalations/Client Advocate
Bank of America
01.2021 - Current
Sr Accounting Specialist
Bank of America
01.2020 - 01.2021
Accounting Specialist III
Bank of America
01.2019 - 01.2020
Claims Analyst II Back Office, Customer Transaction Solutions Payment Research/CBR
Bank of America
01.2017 - 01.2019
Fraud Analyst I & Fraud Analyst II
Bank of America
01.2013 - 01.2017
High School Diploma -
Maryvale High School
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