Tammy Mitchell
Ledyard,CT
Summary
Committed and hardworking team player with experience in money handling, customer service, and hotel operations in high volume establishments. My professionalism, attention to details, and service skills have allowed me succeed in fast pace environments that require a high degree of accuracy while providing the best possible service and experiences to my customers.
Overview
26
26
years of professional experience
Work History
Guest Service Representative
Greatwolf Lodge Hotel
06.2025 - 09.2025
- Resolved guest complaints promptly, maintaining high satisfaction levels and fostering loyalty.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Guest Service Representative
Foxwoods Resort and Casino
05.2023 - 06.2025
- Delivered exceptional guest service, ensuring positive experiences and addressing inquiries effectively.
- Managed front desk operations, streamlining check-in/check-out processes for efficiency.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times
- Fostered positive atmosphere, greeting guests warmly upon arrival.
Housekeeper
Club Continental
03.2021 - 06.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Cashier
Hendels
04.2017 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Service Order Dispatcher
VT Griffin Services
06.2008 - 04.2010
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
- Managed customer accounts and invoicing.
Secretary/Dispatcher Office Assistant
Emsi
06.1999 - 01.2008
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of 14 fleet vehicles.
- Advised regarding delays and special circumstances.
- Closely monitored dispatch board to triage and prioritize over hundreds of daily calls.
- Maintained updated and detailed records of calls in physical and electronic database.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Proofread and edited documents for accuracy and grammar.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Performed wide-ranging administrative, financial and service-related functions.
- Completed daily logs for management review.
Education
High School Diploma -
Robert E. Fitch High School
Groton, CT06.1998
Skills
- Data Entry
- Good Telephone Etiquette
- Problem-Solving
- Decision-Making
- Folding Clean Laundry
- Supply Replenishment
- Dusting Furniture
- Vacuuming and Sweeping
- Credit and Cash Transactions
- Cash Register Systems
- Merchandise Restocking
- Inventory Management
- Customer service
Timeline
Guest Service Representative
Greatwolf Lodge Hotel
06.2025 - 09.2025
Guest Service Representative
Foxwoods Resort and Casino
05.2023 - 06.2025
Housekeeper
Club Continental
03.2021 - 06.2023
Cashier
Hendels
04.2017 - 11.2019
Service Order Dispatcher
VT Griffin Services
06.2008 - 04.2010
Secretary/Dispatcher Office Assistant
Emsi
06.1999 - 01.2008
High School Diploma -
Robert E. Fitch High School