Tammy Mize

Results-oriented professional with extensive experience in delivering exceptional client satisfaction and hospitality. Known for consistently exceeding customer expectations through positive, efficient, and confident interactions. A self-motivated team player with expertise in customer relationship management, conflict resolution, safety protocol, regulatory compliance, time management, and meticulous collaboration. Additionally, possesses a government security clearance that allows viewing of sensitive account information.

• SPRINT (now T-MOBILE), Atlanta, GA, 01/01/2005, 09/01/2023, Implementation Specialist, Assisted representatives and co-workers in satisfying customer needs to drive retention and satisfaction., Directed escalated customer issues and applied troubleshooting skills within unified team environment., Demonstrated time management skills to streamline task fulfillment., Leveraged strong organizational skills to organize and successfully execute multiple, concurrent tasks or projects., Managed competing demands effectively and facilitated in resolving complex customer issues., Drove revenue gains by timely processing order requests for Federal and Government accounts., Developed highly empathetic client relationships and earned reputation for exceeding goals working with sales support, completing projects correctly and achieving targets., Managed and assisted with collecting revenue from the Federal Government / Affordable Connectivity Program, Worked calmly in fast-paced team environment, managing special projects without compromising other responsibilities., Focus on Sprint and T-Mobile Imperatives to ensure compliance in completing daily tasks., Partner with internal organizations (i.e., Sales, Dedicated Care, Program Managers) to resolve customer issues.
• ING (now Voya), Atlanta, GA, 01/01/1996, 11/01/2004, Appeals Manager / HR Specialist, Facilitated the daily cross-functional department meeting to discuss trends and issues to ensure that all SLA are meet, Responsible for the development of scheduling and resources analysis for the HRSC, new hires and training, Project management to insure understanding and knowledge of company benefits and plans, Assisted with call volume in time of crisis or resource shortage and open enrollment, Appeals Management/ Tracked and monitored employee concerns, escalated issues related to denied benefits, Worked with Project Teams to develop on and offsite employee benefits knowledge rally’s