Summary
Overview
Work History
Skills
Timeline
Generic

Tammy Mohr

Columbia Heights,MN

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Holiday Station Stores
01.2023 - Current
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strategy to increase sales and drive profits.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Created employee schedules to align coverage with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Key Carrier Dollar General

Hilltop
05.2022 - 06.2022
  • Opened and closed store 5 to 6 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Oversaw team of 3 to 4 employees.
  • Completed store opening and closing procedures.
  • Trained and mentored new employees.

Associate

Dollar Tree
10.2021 - 03.2022
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Managed customer relations through communication and helpful interactions.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Worked varied hours to meet seasonal and business needs.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Maintained relationships with customers to maximize sales opportunities.
  • Created solutions for customers to satisfy specific needs, quality and budget.

Key Carrier Dollar General

Hilltop
06.2021 - 10.2021
  • Opened and closed store 5 to 6 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Oversaw team of 3 to 4 employees.

Cashier

Savers
11.2020 - 02.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Customer Service

Savers
09.2018 - 03.2019
  • Customer service, Cashier, Cleaning, Stocking
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Deli Front Counter

Eastside Food Co-op
11.2017 - 05.2018
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.

Batcher

At Last Gourmet Foods
03.2016 - 11.2016
  • Cleaned and organized batching and raw materials area.
  • Operated bulk batching systems following safety rules and procedures .
  • Performed hand adds, bulk batching and weighed ups batching functions.
  • Worked in production to improve efficiency.
  • Followed production list provided by supervisor.
  • Selected correct ingredients and garnishes according to recipe specifications.
  • Operated food production equipment safely and responsibly for quality output.
  • Adhered to company safety policies and procedures for proper food safety and sanitation.
  • Broke down, cleaned, and sanitized work stations at end of shift.
  • Prepared and built food items according to standardized recipes and directions.
  • Assembled and packaged food items securely to meet company standards.
  • Stored food properly by adhering to food safety policies and procedures.
  • Recorded food production data to enable performance monitoring.
  • Complied with food storage and handling procedures for safe, hygienic operations.
  • Discarded expired food items and disposed of waste for hygienic food preparation environments.
  • Monitored food production and quality control to achieve agreed standards.
  • Maintained ingredients and supplies inventories, enabling timely stock replenishment.
  • Kept work areas clean, neat and organized to promote safety, productivity and team success.
  • Cleaned and sterilized factory processing containers and work areas to keep foods safe.
  • Chose, inspected, weighed, and measured ingredients for each production run.

Prep/sanitation

Franklin Street Bakery
06.2014 - 01.2016
  • Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
  • Worked with team members from multiple departments to maintain strict cleanliness standards.
  • Handled spills in work and common areas and used proper methods to clean and sanitize each material.
  • Collected, sorted, and disposed of garbage and recycling from production work areas.
  • Prepared cleaning solutions and equipment in accordance with health and safety standards.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Adhered to all safety and handling guidelines, following MSDS protocols for proper handling and storage of hazardous materials.
  • Inspected and monitored assigned areas to proactively address health and safety hazards.
  • Coordinated tasks to complete residential and commercial mopping, scrubbing and sanitizing of all assigned areas.
  • Responded to emergency sanitation needs in prompt and professional manner, alerting hazmat professionals in alignment with OSHA requirements.
  • Monitored inventory levels and reported low stock of cleaning supplies and consumables for timely replenishment.
  • Skillfully and safely operated power scrubber, buffer and extractor equipment to clean and sanitize floors.

Production Worker

International Packaging, Inc
02.2013 - 06.2014
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Inspected and adjusted work performed to meet expectations.
  • Participated in regular meetings with team members to discuss production updates.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Weighed and measured items to prevent waste and meet quality standards.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Assembled and tested various products to meet production requirements and quality control standards.
  • Maintained machinery to prevent overloads and avoid malfunctions.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Adjusted machines to increase productivity for runs.
  • Troubleshot production issues and provided timely solutions.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Inspected finished products for quality and adherence to customer specifications.

Skills

  • Product and Service Knowledge
  • Cost Reduction
  • Operations Management
  • Employee Performance Evaluations

Timeline

Assistant Manager

Holiday Station Stores
01.2023 - Current

Key Carrier Dollar General

Hilltop
05.2022 - 06.2022

Associate

Dollar Tree
10.2021 - 03.2022

Key Carrier Dollar General

Hilltop
06.2021 - 10.2021

Cashier

Savers
11.2020 - 02.2021

Customer Service

Savers
09.2018 - 03.2019

Deli Front Counter

Eastside Food Co-op
11.2017 - 05.2018

Batcher

At Last Gourmet Foods
03.2016 - 11.2016

Prep/sanitation

Franklin Street Bakery
06.2014 - 01.2016

Production Worker

International Packaging, Inc
02.2013 - 06.2014

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Tammy Mohr