Tammy Moore

Duties and responsibilities include: Attending court sessions and recording proceedings. Preparing court calendars or dockets. Issuing court orders like subpoenas, summonses, warrants, writs etc. Maintaining and organizing court records, ensuring their accuracy and confidentiality. Receiving, recording, and depositing fines, fees, and other court revenue. Assisting the judge and attorneys with case files and other documentation. Assisting the public with court procedures, including providing information and processing requests for court documents. Processing legal documents such as indictments, appeals, motions, and verdicts. Scheduling court proceedings and notifying involved parties of dates and times.

Duties included: Processing Endorsements, Reinstatements, Cancellations, WC Audits, Cancellations, etc. I am a SME (Subject Matter Expert) for my department. Provide excellent customer service to Agents, Insureds, and other employees. Sending Props Points to my peers for outstanding work so they feel appreciated. I'm a big contributor in collaboration and communication by both utilizing Webex and email. Whenever my People Leader requires assistance with a task, I volunteer without hesitation. Worked on many projects such as the clean-up of specific queues, as well as assisting other Teams with their queues adding to my skill set. Hosted many Team meetings. Brainstorming process improvements and submitting those suggestions for knowledge article development.

Assisted Agency staff by taking calls from clients to process different transactions such as payments, policy changes, quotes, cancellations, reinstatements, scheduling of one-on-one appointments between the Underwriters and specific clients and on occasion re-scheduling of those appointments if needed. Handled billing transactions, such as applying payments for clients via EFT from their checking accounts or via credit card payments and apply the payment through the appropriate company's web-site. Provided clients with all customer service needs as the Agency assists approximately 15 separate insurance carriers and hundreds of insurance clientele. Utilize the new Agency Management System and phone system (computer programs) as well as how to use and navigate many different Insurance company's web-sites and their different rules and regulations. Adjusted to working from home for weeks to months at a time which showed I have the ability to work independently in the accomplishment of a wide variety of duties as well as working together effectively and professionally with co-workers while in high pressure situations.

Assisted the Commercial Lines Underwriting Staff in the placement of risks for insurance that meet the company's established underwriting guidelines Collaborated with other Technicians and Underwriting staff to set priorities and tasks to help organize the day and accomplish our individual and team goals. Processing changes to policies such as endorsements, cancellations, renewals, non-renewals, etc. Effective verbal and written communication skills for in-office communication as well as with the external agency force. Ordered and pointed MVRs and other Financial Reports for the Underwriters. Review, approve and process applications within my individual authority. Provided back-up and support to other Technicians, including training of other Technicians, and Underwriter Trainees. Took a leadership role by running many monthly technician meetings, delegating tasks and duties when needed. Prior to being promoted to Commercial Underwriting, I was a Support Services Processor in the mail and supply room. Trained on electronic and manual mail tasks which included 1st class, certified, and priority mail Processed incoming and outgoing USPS and UPS packages Collected, sorted and prepared incoming and outgoing mail for internal and external customers Scanned in both underwriting and claims documents and index them into our imaging system Worked in a programming queue for handling policy corrections, deletions, and separation of documents into workflow or back-end archive Ordered supplies for home office, remote and field employees, coordinating and delivering the distributions of office supplies, procurement and inventory of supplies, packaging items to mail out, filing agency requests Worked as the PBX Operator on occasion as back-up when needed. Direct incoming calls to the person or department the caller needed, assisted callers and provided them with general information. Greeting visitors, providing visitor badges. Receiving of packages, deliveries and sometimes customer payments.