Tammy Morris
Director
Pawleys Island,SC
Summary
- Experienced, innovative senior leader with extensive experience in operational and project manager with a strong focus on delivering quality results with 25+ years experience in Human Resource outsourcing
- Highly skilled at building rapport across multiple organizational levels and facilitating win-win solutions
- Demonstrated expertise in budget management, creating effective project plans, and fostering high performance work teams
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills
- Proficient in using independent decision-making skills and sound judgment to positively impact company success
- Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
Work History
Director, Shared Services
Strada Global
01.2017 - Current
- Company Overview: formerly Alight Solutions, Aon, Hewitt, Exult
- I am responsible for leading a team of over 300 global colleagues to implement and deliver best in class experience to over 125 clients in our shared services model
- Focus is Year End Program Management and Tax Filing Operational Delivery
- Key deliverables include Supplier Relationship Management, Service Delivery, Leadership and Team Development, and Program and Project Management
- Key accomplishments include managing annual client growth in a shared delivery model designed to leverage existing staff and processes to support organizational revenue growth; Director role has been expanded to include larger scope of services about every two years due to ability to capitalize on people development skills, staffing leverage, process optimization experience
Project & Implementation Leader
Strada Global
01.2010 - 01.2017
- I was responsible for various teams during this team including our Garnishment Implementation Service and Year-End plan development and management across large clients
- Key deliverables included mentoring junior project managers in both implementation and year plan creation and managing successful delivery; negotiating with and managing vendors; working with fortune 500 clients on custom plan creation to meet year end, new client implementation and process optimization efforts
- Key accomplishments included stabilizing a very large clients’ year end process from ‘red to green’ during the first year of bringing Canadian services into the SAP payroll platform; being promoted to Director over Year End Program Management which supported over 100+ clients
Quality & Compliance Manager
Strada Global
01.2004 - 01.2010
- I was responsible for advancing quality through design, tracking and interpreting operational metrics as well as leading several medium-sized process improvement efforts: mentoring and training Quality Consultants, supporting Account Management with developing and leading clients facing metrics and reporting, managing team responsible for Payroll Regulatory Research and Communications
- Key deliverables included implementation and education of leading indicator metrics and the application of quality assurance program
- Key accomplishments included attaining Lean Certification through application of Six Sigma Principles and completing several initiatives to improve processes using statistical data analysis
Call Center Manager
Strada Global
01.2002 - 01.2004
- I was responsible for leading a HR and Payroll call center for North America that included approximately 70 agents, analysts and leads
- Key deliverables included monitoring call delivery and quality, managing budget and forecasting, ensuring appropriate staffing to achieve SLAs with accuracy and expertise
- Key accomplishments included implementing quality control functions that increased call forecasting, reduced staffing and annual budget 10%; implemented the first cross-skilling HR Call Center Team
HR and Benefits Consultant
International Paper
01.1995 - 01.2002
- Company Overview: HR Division acquired by Exult
- I was originally retained to work in the newly developed HR Call Center
- My background in Tax and Financial Planning and Management quickly moved me into a lead position supporting the development of both benefits and payroll processes for the Benefits Service Center
- Key deliverables included developing electronic call flows and documentation to support call centers with HR and Payroll inquiries; processing complex payrolls for executives that included ex pat pay, stock options, hourly union pay programs and manual relocation pay programs
- Key accomplishments included several promotions across payroll, benefits and HR; supporting two payroll platform forms in a lead role, successfully implementing best in class HR Call Center processes
Education
Accounting
Northwest Mississippi Community College
Skills
- Payroll and Benefits Administration
- Talent Development
- Analytical Problem Solving
- Project Oversight
- Cost Management Expertise
- Skillful Task Management
- Leadership Development
- Vendor Relationship Management
- Proficient in Microsoft Office
- Process Optimization Leadership
Timeline
Director, Shared Services
Strada Global
01.2017 - Current
Project & Implementation Leader
Strada Global
01.2010 - 01.2017
Quality & Compliance Manager
Strada Global
01.2004 - 01.2010
Call Center Manager
Strada Global
01.2002 - 01.2004
HR and Benefits Consultant
International Paper
01.1995 - 01.2002
Accounting
Northwest Mississippi Community College
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