Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Tammy Morris

Shawnee

Summary

Dynamic professional with extensive experience at Walmart as a Digital Personal Shopper, excelling in personalized shopping and customer service. Proven ability in inventory management and team collaboration, consistently enhancing client satisfaction. Recognized for effective conflict resolution and leadership, ensuring operational excellence and compliance with safety standards.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Digital Personal Shopper

Walmart
Shawnee
11.2024 - Current
  • Secured and stored items until customer pickup.
  • Conducted personalized shopping services for clients based on their preferences, sizes, and needs.
  • Collaborated with store personnel and brand representatives to secure the best deals for clients.
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Operated equipment and machinery according to safety guidelines.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Assistant Manager

Goodwill Industries of Central Oklahoma
Shawnee
12.2018 - 07.2024
  • Ensured compliance with safety regulations and company policies.
  • Resolved conflicts between team members in an effective manner.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed customer service inquiries and complaints in a timely manner.
  • Recruited and trained new employees to meet job requirements.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Communicated regularly with customers to gain insights into their needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Implemented quality control measures to uphold company standards.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked effectively in team environments to make the workplace more productive.
  • Recognized by management for providing exceptional customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Pollack ordering
  • Diversity in the work place
  • Sorting/processing donated goods
  • First aide/CPR Certified
  • Drug-free Workplace/DOT Supervisory Training

Office Assistant

Rick's Tree Service
Shawnee
04.2017 - 10.2018
  • Took calls, described work in detail, filled out contracts, filing, computer, balancing books, payroll, ran errands, made copies

Education

High School Diploma -

Bethel High School
Shawnee, OK
05.1985

Skills

  • Cash Handling
  • Loss Prevention
  • Merchandising
  • POS
  • Pricing
  • Retail Sales
  • Sales
  • Basic computer
  • Customer service
  • Store Management Experience
  • Supervising experience
  • Assistant Manager Experience
  • Retail Management
  • Management
  • Personalized shopping
  • Inventory management
  • Point-of-sale systems
  • Sales transactions
  • Team collaboration
  • Employee training
  • Time management
  • Quality control
  • Data entry
  • Communication skills
  • Safety compliance
  • Multitasking capacity
  • Excellent communication
  • Staff training and motivation
  • Reliability
  • Point of sale operation
  • Adaptability and flexibility
  • Decision-making
  • Opening and closing procedures
  • Attention to detail

Certification

  • Driver's License
  • CPR Certification, 12/01/23, 12/01/25
  • First Aid Certification, 12/01/23, 12/01/25

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Digital Personal Shopper

Walmart
11.2024 - Current

Assistant Manager

Goodwill Industries of Central Oklahoma
12.2018 - 07.2024

Office Assistant

Rick's Tree Service
04.2017 - 10.2018

High School Diploma -

Bethel High School

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