TAMMY MUNS
Westland,MI
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development.
Overview
29
29
years of professional experience
Work History
Manager/Caregiver
Suncrest Senior Living
Farmington Hills, MI
12.2016 - 08.2024
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Implemented quality control measures to uphold company standards.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Secretary
IUEC Local 36
Detroit, MI
06.1997 - 02.2017
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Assisted with special projects or tasks related to departmental functions upon request.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Sent and distributed mail and parcels.
- Operated office equipment such as photocopiers, scanners, and fax machines.
Owner/Provider
Child Day Care Center Of New London
Westland, Michigan
05.2000 - 11.2016
- Created marketing campaigns to attract new customers.
- Attended parent meetings to discuss any concerns or issues that may arise during babysitting hours.
- Collaborated with parents regarding their expectations from babysitting services provided.
- Responded quickly to any emergency situation that may arise during babysitting hours.
- Maintained updated knowledge through continuing education and advanced training.
- Managed household errands and other essential duties.
Senior Mortgage Loan Processor
Mortgage Masters Inc.
Livonia, Michigan
05.1995 - 03.2000
- Analyzed applicant financial status, credit history and property appraisal to determine feasibility of granting loans.
- Reviewed and verified loan documents to ensure accuracy and compliance with company policies and procedures.
- Resolved document discrepancies with customers in order to complete loan applications accurately.
- Provided guidance to Loan Officers on complex loan products or processes.
- Processed loan modification requests from borrowers in accordance with government guidelines.
- Prepared loan packages for underwriting, including ordering title reports, credit reports, appraisals, verifications of employment and other documentation as required.
- Interpreted mortgage regulations regarding income calculations, debt-to-income ratios and other lending criteria.
- Actively monitored the daily pipeline to ensure timely closings of loans in process.
- Coordinated funding of approved loans with closing agents and investors.
- Maintained regular contact with customers throughout the loan process providing updates on progress made or any needed information or documentation.
- Assisted Loan Officers in resolving customer issues related to their mortgages by troubleshooting potential solutions or escalating them when necessary.
- Advised applicants on available loan programs that best fit their needs while also meeting company requirements.
- Managed a high volume of incoming calls from customers inquiring about their mortgage application status.
- Developed relationships with internal departments such as Underwriting, Closing, Funding and Compliance teams in order to facilitate smoother processing timelines.
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Conducted research into various investor guidelines and provided recommendations for optimal product selection based on borrower qualifications.
Education
High School Diploma -
Lamphere Senior High School
Madison Heights, MI05-1987
Skills
- Staff Training and Development
- Expense Tracking
- Budget Control
- Team Leadership
- Time Management
- Schedule Preparation
Timeline
Manager/Caregiver
Suncrest Senior Living
12.2016 - 08.2024
Owner/Provider
Child Day Care Center Of New London
05.2000 - 11.2016
Secretary
IUEC Local 36
06.1997 - 02.2017
Senior Mortgage Loan Processor
Mortgage Masters Inc.
05.1995 - 03.2000
High School Diploma -
Lamphere Senior High School
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