Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Hi, I’m

Tammy Nash-Richardson

Atlanta,GA
Tammy Nash-Richardson

Summary

To obtain a position that will provide an expansive and motivating opportunity within an organization that best utilizes my communication, leadership, team building, and analytical proficiency.

Overview

11
years of professional experience

Work History

Sephora

Operations Manager
10.2022 - Current

Job overview

  • Creating Amazing Customer Experiences Through strong client focus and collaboration, you create a welcome environment for our customers and provide support to team members. Use Sephora’s tools and data to measure KPIs and propose action plans to elevate customer experience
  • Supporting Operational Excellence As an Operations Leader, you will drive results by keeping the store running smoothly “backstage” in collaboration with the operations team. Your role is vital and supports the high standards that our clients expect. Some tasks you will be responsible for include, completing daily processing and organization of damages, testers, and known theft product. Ensure all shipping and receiving activities are completed and executed efficiently. Review all visual materials. Maintain, organize, clean the stock areas. Act as a leader on duty to support the sales floor
  • Enhancing our culture through our Sephora values Passion, Innovation, Expertise, Balance, Respect, Teamwork, and Initiative

American Signature

Sales Manager
05.2019 - Current

Job overview

  • Sustained high performance output in sales revenue growth to drive the Atlanta as one of the top performing sites.
  • Supervise the customer experience to follow up on financing, delivery and after sales services
  • Analyzed customer statistical data to identify the needs of the repeat customer demographic.
  • Gathered current marketplace information on pricing, products, new products and merchandising techniques.
  • Supported accounts receivable and accounts payable operations for over $800K-1.2M collections monthly.
  • Lead a team of 12 FTE’s in resolving customer queries, cash posting, and discounts to optimize customer experience.
  • Consistently exceeded the established SLA’s set by clients maintaining a 3%≤ customer dissatisfaction rate.
  • Successfully fostered an in-house, onboarding process to welcome new hires.

Macy's

Sales Manager
05.2022 - 10.2022

Job overview

  • Implemented strategies to drive sales growth by optimizing team performance and motivation.
  • Lead customer service in the store. Ensure colleagues engage with customers and provide a friendly and easy to shop environment.
  • Manage all aspects of Selling Support including workload execution, backstocking and equipment return, maintaining stockroom and signing standards, and supporting the merchandising process.
  • Support Manager, OMNI Operations when needed to complete fulfillment, product movement logistics, and back of house activities.
  • Support Manager, Style Merchandise Execution when needed to complete all merchandising, product movement, price changes, visual execution and event set-up activities.
  • Support Manager, Asset Protection when needed with execution of shortage reduction strategies and merchandise protection.
  • Review Sales and Star Rewards results and strategize action for continued improvement. Determine strategies to drive and motivate colleagues to solicit the Star Rewards Program by reinforcing the benefits of new accounts.
  • Review and utilize Sales data to provide colleague recognition; develop and communicate strategies to improve results.
  • Continue to build the client relationship between Macy’s Stylists and customers through MyClient and other customer acquisition initiatives.
  • Plan and execute events and community outreach.
  • Monitor and address performance issues on a timely basis.
  • Conduct ongoing Talent Analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction.
  • Actively fill open positions prioritizing internal colleagues in Customer Experience, Commission, and High Level selling areas.
  • Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance and behavioral expectations; address complaints from and resolve problems with colleagues.
  • Utilize check-in process as a tool for Colleague talent development, promotion and advancement.
  • Analyze reports in order to strategize and deliver results; implement action plans focusing on deficient areas and highlight growth opportunities.
  • Ensure most effective sales floor coverage through the development of workforce solutions and lead selling initiatives throughout the store as needed.
  • Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented.
  • Perform other duties as assigned.
  • Regular, dependable attendance and punctuality.

White House Black Market

Assistant Store Manager
09.2016 - 05.2019

Job overview

  • Oversee operational workflow and processes to ensure maximum efficiency.
  • Collaborate with management to implement sound, quality assurance policies and procedures.
  • Constructed associate schedules to coincide with the business need.
  • Functioned as an interim manager.
  • Produce weekly, monthly, ad hoc financial, managerial reporting, provide knowledge/guidance of the information and definitions that are available for evaluation.

Stein Mart

Ready to Wear Manager
05.2018 - 09.2018

Job overview

  • Excellent ability to adapt to any environment, work duty or metric requirement.
  • Coordinate with departments to assure satisfactory data content, quality, and receipt of desired information.
  • Responsible for hiring, training, scheduling and administering performance reviews for a staff of 10-15.
  • Developed and maintained customer relationships to deliver optimal customer service assistance.
  • Consistently arranged daily, weekly floor meeting to heighten teams' knowledge of products and promotions; generating a 35% increase in monthly sales.
  • Possesses an innate aptitude for problem solving with minimal supervisory support.
  • Met established service line agreements with a reduction in sales returns.

Dillard's

Sales Specialist
06.2014 - 05.2018

Job overview

  • Consistently exceeded departmental goals in several high-end retail divisions.
  • Amenable member to support sufficient staffing coverage; specifically, during the busiest operational hours.
  • Adjudicates customer complaints by offering expedient resolutions or to customer concerns.
  • Maintain positive working relationship with the managers in an effort to present new ideas to optimize the patient experience.
  • Staged merchandise and products on display to amplify customer interests.
  • Drove attention to secondary retail display utilizing complimentary traits relative to the primary display.
  • Process and manage station funds.

Education

Atlanta Technical College

from Business Management

Skills

  • Sales Management
  • Problem-solving
  • Team Work
  • Flexibility
  • Reliability
  • Pricing
  • Employee Orientation
  • Management
  • Customer service
  • Operations management
  • Team leadership

Assessments

  • Work motivation — Expert July 2020 Level of motivation and discipline applied toward work Full results: Expert
  • Customer focus & orientation — Highly Proficient March 2020 Responding to customer situations with sensitivity Full results: Highly Proficient
  • Sales skills — Proficient March 2021 Influencing and negotiating with customers Full results: Proficient
  • Recruiting — Highly Proficient January 2022 Managing the candidate sourcing and selection process Full results: Highly Proficient
  • Management & leadership skills: Impact & influence — Proficient January 2022 Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
  • Social media — Proficient August 2020 Creating content, communicating online, and building a brand's reputation Full results: Proficient
  • Front desk manager (hotel) — Proficient May 2020 Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Operations Manager

Sephora
10.2022 - Current

Sales Manager

Macy's
05.2022 - 10.2022

Sales Manager

American Signature
05.2019 - Current

Ready to Wear Manager

Stein Mart
05.2018 - 09.2018

Assistant Store Manager

White House Black Market
09.2016 - 05.2019

Sales Specialist

Dillard's
06.2014 - 05.2018

Atlanta Technical College

from Business Management

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Tammy Nash-Richardson