Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Nelson

Franklin,NC

Summary

Dynamic Resident Care Coordinator at St. Simons Health Care, skilled in patient evaluation and regulatory compliance. Successfully enhanced resident well-being through personalized care plans and effective communication. Proven ability to foster teamwork and advocate for residents' rights, ensuring dignity and respect in all interactions. Certified in CPR, committed to infection prevention and quality care.

Qualified Administrator with extensive background in resident care coordination. Successfully managed resident care plans and improved overall resident satisfaction. Demonstrated leadership and communication skills to foster collaborative and supportive environment.

Overview

41
41
years of professional experience

Work History

Resident Care Coordinator

St. Simons Health Care
08.2021 - Current
  • Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
  • Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
  • Hired and trained new staff members on facility policies, patient care and medicine distribution.
  • Advocated for residents'' rights, promoting dignity and respect throughout interactions between staff members and residents.
  • Conducted assessments to identify residents'' needs, ensuring appropriate placement within the facility''s programs and services.
  • Facilitated communication among team members, fostering a collaborative work environment for optimal resident support.
  • Collaborated with healthcare providers to develop individualized care plans, optimizing residents'' quality of life.
  • Proactively addressed any potential conflicts among staff members or between staff and residents, fostering a positive work environment conducive to quality care.
  • Managed scheduling, staffing, and budgeting effectively to optimize resource allocation across resident care activities.
  • Enhanced resident well-being by implementing personalized care plans and coordinating with multidisciplinary teams.

Housekeeping Supervisor

St. Simon Health Care
03.2019 - 08.2021
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.

Multi Unit Store Manager

Sears Outlet Store
02.2009 - 12.2018
  • Streamlined inventory management processes for improved efficiency and reduced wastage.
  • Analyzed sales data to identify trends and opportunities for growth within the multi-unit territory.
  • Reduced employee turnover rates by creating a positive work environment that encouraged personal growth and career advancement.
  • Increased store profitability by implementing strategic marketing initiatives and sales promotions.
  • Led by example, consistently demonstrating a strong work ethic and commitment to the success of the multi-unit store operations.
  • Enhanced customer satisfaction by providing exceptional service, addressing concerns, and resolving issues promptly.
  • Oversaw store renovations to create a more inviting atmosphere for customers, leading to increased foot traffic and sales revenue.
  • Assisted in the recruitment process for new employees by conducting interviews and selecting top candidates who met desired qualifications.
  • Mentored and coached store managers to improve their leadership skills, resulting in higher employee engagement.
  • Boosted employee performance through ongoing training, development programs, and performance evaluations.
  • Collaborated with district manager on quarterly business reviews for continuous improvement of store operations.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

CNA Lead

Britthaven of Franklin
04.1984 - 01.2005
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.

Education

GED -

La Porte
La Porte, IN
05-2010

Skills

  • Workforce development
  • Patient evaluation
  • HIPAA compliance knowledge
  • Skilled in understanding medical terminology
  • Certified in CPR
  • Regulatory compliance in healthcare
  • Resident records management
  • Infection prevention
  • Patient transportation
  • Cognitive support

Timeline

Resident Care Coordinator

St. Simons Health Care
08.2021 - Current

Housekeeping Supervisor

St. Simon Health Care
03.2019 - 08.2021

Multi Unit Store Manager

Sears Outlet Store
02.2009 - 12.2018

CNA Lead

Britthaven of Franklin
04.1984 - 01.2005

GED -

La Porte

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Tammy Nelson