Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tammy Nelson

Forest Grove

Summary

Experienced restaurant management professional with a proven track record of driving operational excellence, improving customer satisfaction, and fostering strong relationships with repeat customers. Skilled in cash management, inventory control, and quality control. Expertise in labor cost analysis, forecasting, and purchasing. Possesses up-to-date Food Handler Certification and OLCC Certification. Solid background in management and operations. Known for strong team collaboration, adaptability, and achieving tangible results through strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant General Manager (AGM)

Shari's Cafe and Pies
06.2022 - 10.2024
  • Cash Management
  • Scheduling staff coverage
  • Shift setup and management
  • Inventory management and control
  • Purchasing
  • Assisted in the overall management of a high-volume restaurant, ensuring smooth operations and exceptional customer service
  • Oversaw daily operations including staff scheduling, inventory management, and quality control to maintain consistent standards
  • Conducted regular inspections of dining areas, kitchen equipment, and storage facilities to ensure compliance with health and safety regulations
  • Resolved customer complaints promptly and effectively by addressing concerns with empathy while upholding company policies
  • Developed strong relationships with repeat customers through personalized interactions resulting in increased customer loyalty
  • Analyzed financial reports including sales data, labor costs, and expenses to identify opportunities for improvement
  • Collaborated with the general manager to develop and implement strategies for improving efficiency, profitability, and guest satisfaction
  • Ensured compliance with health codes, safety regulations, and licensing requirements at all times

General Manager

Round Table Pizza
10.2020 - 06.2022
  • Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
  • Led a team of 13 employees, providing guidance, training, and support to ensure high levels of productivity and performance
  • Managed inventory levels to optimize stock availability while minimizing carrying costs
  • Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
  • Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
  • Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
  • Instituted quality control measures ensuring consistent delivery of high-quality products/services
  • Managed and resolved conflicts among team members to maintain a positive work environment
  • Mentored and coached employees to develop their skills and advance within the organization
  • Drove operational excellence through the implementation of best practices across all departments
  • Implemented customer loyalty programs resulting in increased repeat business

Assistant Manager

Round Table Pizza
08.2019 - 10.2020
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow
  • Supervised and trained a team of 13 employees, providing guidance and support to maximize productivity
  • Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
  • Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
  • Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
  • Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
  • Monitored employee performance through regular evaluations, providing constructive feedback for professional development
  • Maintained accurate records of financial transactions including daily sales reports, invoices, receipts
  • Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
  • Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
  • Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
  • Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
  • Implemented cross-training initiatives among team members to enhance flexibility and ensure efficient operations during peak periods
  • Investigated discrepancies or issues related to cash handling or inventory management, implementing corrective actions as needed
  • Achieved consistently high scores on mystery shopper evaluations by delivering exceptional service standards at all times
  • Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively

Shift Supervisor

Round Table Pizza
11.2015 - 08.2019
  • Restaurant opening and closing.
  • Monitoring inventory level and ensuring shift setup of product.
  • All aspects of Product preparation.
  • Delivery assignments of orders ensuring orders were complete and correct.
  • Maintaining Health code standards and Safety practices.
  • Cash Management as the Person in charge.
  • Solving customer issues while improving customer satisfaction.

Education

Associate's degree - Nursing

Trenholm State Technical College
Montgomery, AL
01.1991

Skills

  • Procurement management
  • Inventory management proficiency
  • Food safety protocols
  • Restaurant Management
  • Sales forecasting
  • Labor expense evaluation
  • Point of sale expertise
  • Strategic team guidance
  • Inventory management
  • Operations management

Certification

  • Food Handler Certification
  • OLCC Certification

Timeline

Assistant General Manager (AGM)

Shari's Cafe and Pies
06.2022 - 10.2024

General Manager

Round Table Pizza
10.2020 - 06.2022

Assistant Manager

Round Table Pizza
08.2019 - 10.2020

Shift Supervisor

Round Table Pizza
11.2015 - 08.2019

Associate's degree - Nursing

Trenholm State Technical College

Similar Profiles

CREATE PROFILE
Tammy Nelson