Tammy Nguyen
Houston
Summary
Proficient in communication, client support, and networking with a strong focus on organization and problem-solving. Demonstrated excellence in time management and decision-making, driving team motivation and coordination to achieve objectives. Extensive experience in healthcare leadership and client relations, contributing to improved service delivery and client satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
LDD Program Manager
Onco360 Oncology Pharmacy
Houston
05.2023 - Current
- Serve as primary day-to-day contact for biopharma partners
- Support the development of new and existing aspects of assigned pharma program operations as an account manager for contracted pharma programs
- Cross–functional project management: work with all collaborating Pharmacy Operations, Sales, Marketing, and procurement teams to ensure seamless execution for product launch
- Organize and lead program operational meetings with cross-functional team leads
- Work with internal stakeholders to develop quarterly business review presentations for pharma clients, monthly scorecards, and ad hoc requests from clients as necessary
- Develop new project goals and execution timelines
- Track and analyze product-level key performance indicators, identifying trends, and work with pharmacy operations to develop recommendations for improvement if applicable
- Assist with implementing and executing new programs for existing pharma partners.
Clinical Administrator Coordinator - Hemophilia Infusion – Benefits Verification
Optum Infusion Pharmacy
Houston
02.2022 - 05.2023
- Handles Pharmacy Benefit Manager (PBM) and Major Medical benefits (ICD-10 codes)
- Manages members’ insurance needs such as prior authorizations, pre-certifications, and communicates directly with insurance plans.
- Work with hospitals, clinics, facilities, and the clinical team to manage requests for services from members and /or providers
- Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification, and census roles
- Provide appropriate triage and care coordination notification cases for non-clinical assessment/intervention
- Contribute with training new colleagues.
- Assist the revenue team with variable copay rebilling.
Pharmacy Technician
H-E-B Pharmacy
Pearland
10.2017 - 02.2022
Pharmacy Technician
CVS Pharmacy in Target
Pasadena
12.2015 - 10.2017
Pharmacy Technician
Target Pharmacy
Pasadena
09.2011 - 12.2015
Education
MBA/MHA - Health Care Administration
University of Houston- Clearlake
Webster, Texas05.2023
Bachelors of Science - Psychology
University of Houston
Houston, Texas05.2018
Skills
- Project management
- Performance tracking
- Customer relationship management
- Data analysis
- Effective communication
- Attention to detail
- Time management
- Data collection & research
- Partnership development
Certification
- Lean Six Sigma - Yellow Belt, 2022
- Pharmacy-Based Immunization Administration by Pharmacy Technicians, 2021
- Certified Pharmacy Technician, 2011, Texas State Board of Pharmacy
Timeline
LDD Program Manager
Onco360 Oncology Pharmacy
05.2023 - Current
Clinical Administrator Coordinator - Hemophilia Infusion – Benefits Verification
Optum Infusion Pharmacy
02.2022 - 05.2023
Pharmacy Technician
H-E-B Pharmacy
10.2017 - 02.2022
Pharmacy Technician
CVS Pharmacy in Target
12.2015 - 10.2017
Pharmacy Technician
Target Pharmacy
09.2011 - 12.2015
MBA/MHA - Health Care Administration
University of Houston- Clearlake
Bachelors of Science - Psychology
University of Houston