Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Niebergall

Lehi,UT

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

30
30
years of professional experience

Work History

Patient Care Advocate

Premier Family Medical
08.2023 - Current
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
  • Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
  • Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
  • Answered incoming calls, scheduled appointments and filed medical records.

Server

Highland Glen MBK Senior Living
03.2022 - 05.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Contributed to inventory management by monitoring stock levels.

Customer Service Representative

Sutter Health
11.2020 - 02.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.

Office Assistant III

Utah State University Student Health Center
08.2003 - 11.2007
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Expedited document processing with accurate data entry and timely filing.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Assisted with onboarding of new employees.
  • Financial duties that included billing and collecting payments.

Seasonal Park Ranger Aide

Huntington State Park
04.2000 - 08.2004
  • Increased park safety by conducting regular patrols and addressing potential hazards in a timely manner.
  • Supported emergency response efforts during natural disasters or medical incidents, ensuring visitor wellbeing.
  • Enforced laws and regulations within parks for campgrounds, trails, nature preserves and roadways.
  • Enforced park rules consistently to protect natural resources while creating a safe environment for all visitors.
  • Provided exceptional customer service at entrance stations, answering questions, offering assistance, and processing fee payments accurately.
  • Trained new park rangers and team members in all operations and policies while offering mentorship and assistance with duties.

Clerk

Stewart's Marketplace
08.1995 - 08.1998
  • Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
  • Developed strong rapport with customers and created positive impression of business.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.

Education

Bachelor of Science -

Utah State University
Logan, UT
05.2005

Skills

  • Quality Assurance
  • Time management abilities
  • Self motivation
  • Safety and cleanliness standards
  • Task prioritization
  • Inventory and stocking
  • Detail-oriented
  • Customer service
  • Organizational skills
  • Goal driven
  • Relationship building
  • Adaptability

Timeline

Patient Care Advocate

Premier Family Medical
08.2023 - Current

Server

Highland Glen MBK Senior Living
03.2022 - 05.2023

Customer Service Representative

Sutter Health
11.2020 - 02.2022

Office Assistant III

Utah State University Student Health Center
08.2003 - 11.2007

Seasonal Park Ranger Aide

Huntington State Park
04.2000 - 08.2004

Clerk

Stewart's Marketplace
08.1995 - 08.1998

Bachelor of Science -

Utah State University

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