Tammy Nolan
Bellevue,KY
Summary
Hardworking and reliable team member focused on going above and beyond to support team. Very motivated to continue to learn and grow in the professional field. Motivated and friendly worker. Dependable and punctual. Work collaboratively with team members to provide excellent customer service. Work well independently to handle assignments and is always ready to go beyond basic assignments-quick learner with good computer abilities. Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills.
Overview
30
30
years of professional experience
Work History
Administrative Specialist
Commonwealth of Kentucky Family Heath & Services
07.2024 - Current
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Fostered positive client relationships by promptly addressing questions or concerns related to their case files.
- Assisted coworkers and staff members with special tasks on daily basis.
- Performed research to collect and record industry data.
- Increased customer satisfaction by providing prompt and accurate information to inquiries.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timely responses.
- Maintained high levels of confidentiality, handling sensitive information with discretion and integrity.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Driver License Specialist
Kentucky Department of Transportation
10.2023 - Current
- Represent company reputation with courtesy, quality service, and professional appearance
- Acted as a reliable brand ambassador by presenting a professional image and maintaining a positive attitude
- Process clients for driver's licenses in the state of Kentucky
- Check client documents to make sure information is correct
- Issue CDL driver's license
- Communicate with Frankfort on fixing any problems with the driver's license.
Veterinary Assistant/Receptionist
Fort Thomas Animal Hospital
10.2001 - 11.2004
- Advised pet owners on discharge instructions to support continuum of care
- Obtained and processed laboratory samples and handled and dispensed medications to maintain electronic medical record
- Greeted clients and patients arriving for appointments and escorted into exam room to obtain weight and vital signs
- Used restraints during examinations to soothe upset or frightened animals
- Adhered to hospital standards to keep pets safe and treatment areas, exam rooms and labs clean and organized
- Sterilized equipment and cleaned examination tables and rooms based on necessity and pre-determined maintenance schedule
- Prepared treatment rooms with supplies and instruments needed for upcoming appointments
- Maintained animal patient charts by documenting health issues and medical treatments
- Educated clients on products and services available to keep animals happy and healthy
- Filled prescriptions, performed laboratory work and helped with diagnostic radiology
- Organized office's master calendar for appointments and procedures
- Trimmed nails, expressed glands, and swabbed ears during pet appointments.
Carmel Manor Nursing Home
Carmel Manor
10.1994 - 12.1997
- Shared information about office hours, procedures and requirements to resolve walk-up and telephone questions
- Used clerical abilities to support needs of office staff and administrative team members
- Greeted guests promptly and consistently set professional tone with friendly assistance
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
- Served as first point of contact for new and returning visitors
- Updated and managed digital and physical office records
- Accepted incoming mail and routed to appropriate staff
- Prioritized workload independently to reliably meet deadlines
- Wrote correspondence and routed internal memos, email responses and professional letters to appropriate locations
- Prepared supporting materials for business presentations and meetings.
Education
Paralegal Degree (associates degree) -
Brown Mackie - Fort Mitchell
Fort Mitchell, KYHigh School Diploma -
Highland High School
Fort Thomas, KYSkills
- Proofed documents and organized records, reports and files
- Prepared letters, correspondences, reports, and marketing collateral
- Maintained organized internal filing systems for digital and hardcopy documentation
- Operated photocopiers, scanners, voicemail systems and facsimile machines
- Managed office calendars and made arrangements for meetings, travel and special events
- Answered telephone calls, took messages and distributed messages to appropriate personnel
- Prepared meeting agendas, transcribed minutes, and circulated communications to staff members
- Safeguarded corporate data by adhering to strict information confidentiality protocols
- Sorted and distributed incoming mail and prepared outgoing documents and parcels for pick-up
- Verbal Communication
- Document Management
- Confidential Document Control
- Data Entry
- Microsoft Office
- Documentation and Recordkeeping
- Attention to Detail
- Customer Service
- Records Management
- Fast Learner
Timeline
Administrative Specialist
Commonwealth of Kentucky Family Heath & Services
07.2024 - Current
Driver License Specialist
Kentucky Department of Transportation
10.2023 - Current
Veterinary Assistant/Receptionist
Fort Thomas Animal Hospital
10.2001 - 11.2004
Carmel Manor Nursing Home
Carmel Manor
10.1994 - 12.1997
Paralegal Degree (associates degree) -
Brown Mackie - Fort Mitchell
High School Diploma -
Highland High School
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