Tammy Norrell
Calhoun,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Outreach Coordinator
Atrium Health Floyd
Rome, GA
10.2009 - Current
- Initiated and coordinated visits by influential persons and community groups for marketing exposure.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Executed strategies to generate qualified leads through outreach sales calls to professional referral sources.
- Increased education and awareness of Breast Health through Mobile Mammography Coach program and delivering evidenced-informed strategies.
- Created and implemented print and digital public awareness campaign to increase awareness of Breast Health.
- Established and implemented sustainable and diverse funding strategies to support financial and operational objectives of organization.
- Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building and coaching.
- Liaised with corporate sales and marketing teams to develop and maintain social media promotion, email-based campaigns and other marketing programs.
- Conducted presentations to expose and increase Breast Health and Mobile Mammography Coach awareness in marketplace.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Implemented strategies to increase public awareness of social and community service programs.
- Advocated for social and community service programs to increase awareness and funding.
- Participated in community events to promote services and engage with public.
- Managed volunteer programs focused on providing community services to underserved populations.
- Provided leadership, guidance and support to staff members.
Office Manager
Floyd Medical Center, FMC/Dr. James Collins
Rome, GA
10.2004 - 10.2009
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for patients.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Clinical Assistant
Floyd Medical Center, FMC/Urgent Care
Cartersville, GA
09.2002 - 10.2004
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Assisted patients with basic care needs.
- Collected and documented patient medical information such as blood pressure and weight.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained up-to-date patient records with medical histories and test results.
- Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
- Followed comprehensive clinical protocols to safeguard patient safety.
- Prepared examination rooms and sterilization of equipment following hospital guidelines.
- Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
- Called and faxed pharmacies to submit prescriptions and refills.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Measured patient pulse oximetry.
- Measured patient spirometry.
Education
Certificate - Medical Radiologic Technology
Hamilton Medical Center, Herschel U. Martin, M.D.
Dalton, GA09.1988
No Degree - General Studies
Dalton College
DaltonHigh School Diploma -
Calhoun High School
Calhoun, GA1985
Skills
- EPIC
- Cerner
- Synapse
- Concur Travel
- Notary Public
- Data Collection
- Marketing Materials
- Cooperative Relationships
- Outreach Activities
- Community Engagement
- Community Organization
- Volunteer Relations
- Direct Operations
- Public Outreach
- Setting Up Booths
- Client Satisfaction
- Onboarding Management
- Event Coordination
- Business Correspondence
- Customer Experience
- HIPAA Guidelines
Timeline
Outreach Coordinator
Atrium Health Floyd
10.2009 - Current
Office Manager
Floyd Medical Center, FMC/Dr. James Collins
10.2004 - 10.2009
Clinical Assistant
Floyd Medical Center, FMC/Urgent Care
09.2002 - 10.2004
Certificate - Medical Radiologic Technology
Hamilton Medical Center, Herschel U. Martin, M.D.
No Degree - General Studies
Dalton College
High School Diploma -
Calhoun High School