Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Nunn

Spring,Tx

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Strong focus on team collaboration and achieving results.

Overview

14
14
years of professional experience

Work History

Key Holder

Boot Barn
01.2024 - Current
  • Engaged with customers.
  • Provide prompt and friendly customer service to help customers find the right product that fits their needs
  • Drive sales through exceptional customer service skills, sales techniques and store knowledge to connect customers with the right products.
  • Trained and mentored new employees on store policies and procedures.
  • Coordinated opening and closing procedures, ensuring security and compliance with company standards.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Managed store personnel by delegating tasks and supervising daily operations.

Customer Service Representative

Grundfos Cbs
08.2011 - 05.2023
  • Registered customers for access on companies portal’s (Extranet & Grundfos Express).
  • Provided personal training for distributors using Grundfos Extranet portal.
  • Assisted customers with order status, pricing, and lead times.
  • CRM and SAP order entry.
  • Created RMA’s, credits and debits.
  • Answered multiple phone lines while continuing to help customers through bold chats.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Trained staff on operating procedures and company services.
  • Responding to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Resolved customer inquiries efficiently using CRM software, enhancing overall customer satisfaction.

Education

Pensacola High School
Pensacola, FL
05.1986

Skills

  • Microsoft Word
  • Office Equipment Proficiency
  • Computer Proficiency
  • Active Listening
  • Customer Relationship
  • Spreadsheets
  • Administrative Support
  • Critical Thinking
  • CRM Software
  • Proofreading
  • Problem Solving Skills
  • SAP
  • Time Management
  • Call Center Operations
  • Filing
  • Prioritization
  • Lotus Notes
  • Managing Multiple Tasks
  • Microsoft Excel
  • Customer service
  • Cash handling
  • Training and mentor
  • Leadership development

Timeline

Key Holder

Boot Barn
01.2024 - Current

Customer Service Representative

Grundfos Cbs
08.2011 - 05.2023

Pensacola High School

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