Tammy Ojeda
Sales Support
Jonesboro,GA
Summary
A versatile and reliable senior customer service and administrative professional with demonstrated experience in customer service, operations support, office administration, and conflict resolution. Established capabilities in sales support, key relationship management, and marketing support. Utilizes excellent interpersonal and communication skills to liaise at all levels of an organization as well as with customers. A dedicated and adaptable producer who brings short-and long-tem value to a company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Macy's
Morrow, GA
03.2026 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained accurate inventory levels through diligent stock management and replenishment.
- Operated point-of-sale system efficiently, ensuring smooth transaction processes.
- Trained new staff on customer service protocols and store policies, fostering team cohesion.
- Act as a go-to expert for all products and processes with assigned job group, providing guidance and support across teams.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Customer Service Representative
U-HAUL MOVING AND STORAGE OF JONESBORO
7308 Tara Blvd Jonesboro G.A
08.2023 - Current
- Assisted customers with inquiries about rental services and storage solutions.
- Processed transactions efficiently using point-of-sale systems to ensure accuracy.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Educated customers on packing supplies and equipment usage to facilitate smooth moves.
- Maintained cleanliness and organization of rental equipment and storage areas.
- Collaborated with team members to improve service delivery and operational efficiency.
- Conducted inventory checks regularly to manage stock levels effectively.
- Trained new staff on customer service protocols and company policies for consistent service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Retail Sales Associate
Boscov Department Store
09.2021 - 10.2022
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained store displays and merchandise organization, ensuring visual appeal and accessibility.
- Processed transactions efficiently, handling cash register operations and customer payments accurately.
- Conducted inventory checks regularly, ensuring stock levels met customer demand and operational needs.
- Provided exceptional customer service by addressing concerns and resolving issues promptly.
- Trained new associates on sales techniques and store protocols, fostering a knowledgeable team dynamic.
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with team members to achieve sales goals, contributing to a positive work environment.
Education
Medical Coding And Billing / Medical Terminology - EKG / ICD 9 And Cpt Coding
World Wide Educational Services
Newark, NJ05-2007
High School Diploma -
East Orange High
East Orange, NJ06-1990
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- propane certified
- point of sale and rental truck dispatch
- web self storage rentals and reservations
- customer service forms
- knowledge of trailer hook up
- handling high call volumes
- Great at multi tasking
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
Timeline
Retail Sales Associate
Macy's
03.2026 - Current
Customer Service Representative
U-HAUL MOVING AND STORAGE OF JONESBORO
08.2023 - Current
Retail Sales Associate
Boscov Department Store
09.2021 - 10.2022
Medical Coding And Billing / Medical Terminology - EKG / ICD 9 And Cpt Coding
World Wide Educational Services
High School Diploma -
East Orange High
propane and storage
certified threw Uhaul University
and also have several other certifications threw Uhaul