Tammy Ojeda
Jonesboro,GA
Summary
Dynamic customer service professional with extensive experience at U-HAUL, excelling in high-pressure environments. Proven ability to enhance customer satisfaction through active listening and critical thinking. Skilled in point-of-sale systems and rental truck dispatch, consistently recognized for exceeding performance metrics and fostering customer loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
U-HAUL MOVING AND STORAGE OF JONESBORO
08.2023 - Current
- Assisted customers with inquiries about rental services and storage solutions.
- Processed transactions efficiently using point-of-sale systems to ensure accuracy.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Educated customers on packing supplies and equipment usage to facilitate smooth moves.
- Maintained cleanliness and organization of rental equipment and storage areas.
- Collaborated with team members to improve service delivery and operational efficiency.
- Conducted inventory checks regularly to manage stock levels effectively.
- Trained new staff on customer service protocols and company policies for consistent service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Retail Sales Associate
Boscov Department Store
09.2021 - 10.2022
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained store displays and merchandise organization, ensuring visual appeal and accessibility.
- Processed transactions efficiently, handling cash register operations and customer payments accurately.
- Conducted inventory checks regularly, ensuring stock levels met customer demand and operational needs.
- Provided exceptional customer service by addressing concerns and resolving issues promptly.
- Trained new associates on sales techniques and store protocols, fostering a knowledgeable team dynamic.
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with team members to achieve sales goals, contributing to a positive work environment.
Education
Medical Coding And Billing / Medical Terminology - EKG / ICD 9 And Cpt Coding
World Wide Educational Services
Newark, NJ05-2007
High School Diploma -
East Orange High
East Orange, NJ06-1990
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- propane certified
- point of sale and rental truck dispatch
- web self storage rentals and reservations
- customer service forms
- knowledge of trailer hook up
- handling high call volumes
- Great at multi tasking
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
Timeline
Customer Service Representative
U-HAUL MOVING AND STORAGE OF JONESBORO
08.2023 - Current
Retail Sales Associate
Boscov Department Store
09.2021 - 10.2022
Medical Coding And Billing / Medical Terminology - EKG / ICD 9 And Cpt Coding
World Wide Educational Services
High School Diploma -
East Orange High
propane and storage
certified threw Uhaul University
and also have several other certifications threw Uhaul