Tammy Oliver

I paused my career for nine years to care for my father during his unexpected severe illness. This period helped me enhance my skills in managing intricate situations, organizing care, and tackling unforeseen challenges.

• Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
• Gathered, organized, and inputs client and prospect data into the ACIS
• Manages data accuracy and integrity and keeps records current on prospect pipeline status for ACIS reporting purposes
• Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge
• Professionally and courteously scheduled and verified appointment times with patients
• Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms)
• Verified patients’ eligibility and claims status with insurance agencies
• Prepared patient charts, pre-admissions and consent forms as necessary
• Prepared vendor invoices and processed incoming payments
• Maintained computer and physical filing systems

• Performed financials and accounting in Oracle daily
• Managed SAP data processing/entry
• Talked with customers by phone, processed their purchase orders and enters purchase information into Oracle
• Updating all Data Base information in Excel
• Worked in inbound chat queue and updated customer data
• Managed Excel data base information for all financials
• Collect and verified customer information
• Worked closely with the engineering team to ensure complete accuracy on customer’s products and orders
• Fostered and developed positive customer relations by providing courteous, prompt and proactive customer service
• Contacted customers to verify the information on their purchase orders as it may be appropriate
• Provided customers with assistance and information on part numbers, order status, troubleshooting their purchase orders, etc
• Provided follow up’s and responds to customer issues, inquiries, emails, correspondence, etc
• Coordinated with other departments the expediting or resolution of customer orders, issues, concerns, etc
• Maintained customer files up to date
• Made determinations on accepting returns, granting credits on returns, etc
• Processed over 60 purchase orders daily maintaining 100% accuracy

• Monitored costs, timescales and resources used to achieve the Launch of Apple's New Mac Pro Launch
• Worked closely with the Engineering team, program managers and project managers to support forecasting costs, budgets
• Worked with the Manufacturing and Distribution team daily
• Processed the comprehensive list of raw materials (BOM) and Ariba
• Managed Apple & Flextronics financial spreadsheet for purchases
• Process Orders, Purchase Orders, Invoices and Payments thru Oracle
• Create and maintain database records
• Liaison between Apple and Flextronics for the financials of purchasing equipment for the project
• Product Inventory Control and Procurement Management through forecasting, reporting and planning material needs and coordinating supply priorities
• Making recommendations & advising senior management on all purchasing issues
• Worked extensively in SAP, Ariba, Excel, Emails, IPS & BOM database
• Resolving high volume issues in e-chat, emails and via business phone
• Plan meetings and conference calls and arrange and manage meetings
• Organize and provide documents, reports and information to department and external clients in a useful and well-organized manner
• Drafted action plans and led meetings with department executives to review project status and proposed changes
• Served as the single point of contact for project scheduling, orders, updates and purchase request and changes
• Coordinate with suppliers regarding order discrepancies, shipment shortages and transactional errors
• Processed order's for the mass production in the factory
• Liaise with local authorities and vendors
• Contacted Vendors for quotes, status and delivery dates
• Managed Excel data base information for all Financials, notes and corrections

• Create excel spreadsheet, change ECD dates, update jobs, change statuses, order equipment, calculate variances from equipment orders, pick & whip equipment and printing out new job packet's daily using the SBN program
• Create Purchase Orders (PO's) for ordering equipment, cancellations, credits and goods receipts (GR's) using the SAP program
• Updated Customer’s information and corrections in multiple database systems
• Filed and recorded corporate documentation, electronic files, inventories and reports
• Process & close all Certificate of Completions (COC's) for all jobs in the month
• Scan and submit to appropriate contacts
• Provided customer service in a High Volume environment per day by answering customer inquiries, solving problems
• Reconcile SBN/SAP variances daily
• Complete updates using the comm/log in SBN
• Manage reports and provide orders status projects with the Installations manager, Project manager, Field Technicians and sub-contractors
• Track equipment orders, status reports, cancellations of orders and credits for returns items
• Receive UPS equipment packages daily from vendors
• Apply appropriate receipts to jobs and file paperwork accurately to job packets

• Provided customer service in a High Volume environment per day by answering customer inquiries, solving problems and providing new product information
• Communicate in a professional manner with Client, Peers and Management (Via IM, Email and Phone)
• Greeted customers entering the store to ascertain what each customer wants or needs are
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving complaint problems on the spot
• Assisted in all areas of administrative work including data entry, receptionist duties, file organization, clerical, accounting, ADP programs and charge-backs
• Handled daily heavy flow of paperwork and cooperated with the accounting departments
• Operated a cash register to process cash, check and credit card transactions
• Handling large amounts of Cash and Checks to be processed and distributed into daily deposits
• Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently

• Assigned work orders for properties while in foreclosure daily
• Contacted Contractors, plumbers, pool service, maid services and lawn care
• Contacted one-time vendors and recruited for the areas needed for properties
• Sent out W-9's and full service vendor packets to new clients
• Received inbound and outbound calls
• Updated notes with each property daily
• Call Center Technical Support
• Help and coordinate vendor processes and methods to approve vendors
• Coordinate all vendor management tasks inclusive of working with external vendors and internal employees
• Responsible for developing Vendors with alternative materials and spares of lower cost and comparable quality which suits the purpose and are economical

• Effectively managed a high-volume of inbound and outbound customer calls
• Addressed and resolved customer product complaints empathetically and professionally
• Mastery of customer service management systems and databases
• Review Mortgages, Affidavit, Notes, J-fIGS, Mortgage assignments and complaints
• Knowledge of legal documents to ensure accuracy of information
• Explain Reverse Mortgages, Foreclosures, Insurance Requirements and HUD Guidelines
• Review financial monthly statements, MIP Fees, Service Fees and Interest rates
• Verifying Power of Attorney Documents and Permission to discuss documents
• Updating client information daily
• Research legal documents
• Using multiple systems/databases (LPS, ACP-AOI Tracking and Web X)

• Provided information concerning HIPP/IPPA Program
• Explained to Medicaid/Medicare customers, what the private health insurance needs to cover and the benefits
• Health insurance, premiums, co-payments (co-pay), deductibles
• Researched health insurance companies that best fit the customer individually with customers
• Reviewed Insurance documents and deductibles Updated personal information for the clients
• Updated system to verify that claims and payments were posted correctly
• Maintained the highest level of quality with customers on a daily basis

• Acted as liaison and maintained open lines of communication among senior executives
• Generated accounting, sales and inventory reports from a variety of sources, maintaining a 100% accuracy rate
• Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics
• Conserves executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications
• Processed accounts payable and receivable, prepared bank deposits, controlled inventory, and maintained equipment and technology
• Enhanced communication between manufacturing department and executive team, fostering a sense of teamwork and collaboration
• Greeted customers entering the store to ascertain what each customer wants and needs are
• Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
• Identified staff vacancies and recruited, interviewed and selected applicants
• Collaborated with human resources managers, recruiters and hiring managers to generate offer letters and individual employee benefits packages
• Audited each employee file to update incomplete and missing paperwork in a timely manner
• Coordination of understaffed, disputes, terminating employees and administering disciplinary procedures
• Processed background checks and coordinated drug screenings
• New Hire data entry – entering all new hire information into system
• Trained new employees by providing knowledge of specific store tasks and policies
• Scanned confidential documents into electronic filing system and categorized them for retrieval and review
• Monitored employee file compliance by utilizing computer system to generate reports
• Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
• Operated a Multi-line Switchboard by answering customer inquiries, solving problems and providing information