Tammy Olson
Bismarck,ND
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Student Loan Processor II
Bank Of ND
03.2021 - Current
- Assist customer requests for updates to customers loans by completing processing using UAS Connect
- Communicate with customers on sensitive or more complex service requests. Ability to facilitate conversations regarding credit, health, or financial issues. Deliver difficult messages when necessary.
- Ability to multi-task for a changing workload and determine priorities on a day-to-day basis.
- Analyzed credit reports to determine eligibility of applicants
- Demonstrate problem solving abilities. Ability to help leadership and other team members with suggestions to solve issues not only within the team but also Student Loans as a whole.
- Cross trained and am able to back up other co-workers of the the team to make sure queues are worked in a timely manner.
Business Banking Associate
Bank Of ND
01.2020 - 03.2021
- Entered data into computer tracking system and filed paperwork according to procedures.
- Taking loan applications and entering information unto the system. Requesting financial information.
- Serve as primary contact for financial institutions.
- Managing and maintaining the loan closing documents. Followed up to make sure all collateral was tied to the loan.
- Worked closely with the business banker ensuring they had all information needed to approve/deny the loan.
Retail Banking Officer
Bank Of ND
07.2019 - 01.2020
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Identified, marketed and recommended bank products and services to achieve best services for the customers.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy.
- Identified and reported suspicious patterns of activity to reduce money laundering.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Handled various accounting transactions.
Assistant Branch Manager/Consumer Loan Officer
North Star Community Credit Union
02.2012 - 07.2019
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Coached and developed branch staff by offering constructive feedback and product/services training opportunities.
- Supervised team of 10 branch employees and made recommendations regarding performance evaluations.
- Implemented process improvements to increase productivity.
Education
High School Diploma -
Glen Ullin High School
Glen Ullin, NDSkills
- Teamwork and Collaboration
- Credit Reports
- Dedicated Work Ethic
- Interpersonal Communication
- Document Management
- Loan Servicing
- Customer Service
- Data Entry
- Financial Document Review
- Interviews
- Employee Coaching
- Processing Procedures
Timeline
Student Loan Processor II
Bank Of ND
03.2021 - Current
Business Banking Associate
Bank Of ND
01.2020 - 03.2021
Retail Banking Officer
Bank Of ND
07.2019 - 01.2020
Assistant Branch Manager/Consumer Loan Officer
North Star Community Credit Union
02.2012 - 07.2019
High School Diploma -
Glen Ullin High School
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